Xbox Reward Points not depositing

Discus and support Xbox Reward Points not depositing in XBoX Rewards & Social to solve the problem; triple check my account details for my Xbox Live reward and they are all correct but it still says failing to deposit my credit's this is happened for... Discussion in 'XBoX Rewards & Social' started by Shane Brown94, Dec 2, 2016.

  1. Xbox Reward Points not depositing


    triple check my account details for my Xbox Live reward and they are all correct but it still says failing to deposit my credit's this is happened for the third time now when is it going to get fixed

    :)
     
    Shane Brown94, Dec 2, 2016
    #1
  2. walmartlies
    walmartlies Guest
    Rewards not depositing

    my rewards points not depositing into my accounts missing on deals here
     
    walmartlies, Dec 2, 2016
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Xbox Rewards points not depositing

    Hello SilentKilo77,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. What is occurring is that our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and
    thus aborts the process. This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information, as that information is highly sensitive. At the moment, we have not received
    a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input, so adjusting your information will likely not solve this issue. We apologize for the inconvenience.
     
    XBLRewards8, Dec 2, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Xbox Reward Points not depositing

    Hello Shane Brown94,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you
    to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.
     
    XBLRewards8, Dec 5, 2016
    #4
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Xbox Reward Points not depositing