XBox Reward points not depositing since 2014. Have over 50,000.

Hello,

I have Reward points dating back to 2014 and nothing has been deposited. Many of my points are "Pending". I have over 50,000 points and would like to use them. I believe this is due to changing my Xbox Live Locale since being a member. Thank you for your
time.

Andrew

:)

 

Gamerscore rewards

Hello Microsoft

I had a rebate back in 2014 for the MASTER level of my gamerscore and nothing since?

Since way back in 2014 I have got to the MASTER ranking (50,000 - 99,000) and got nothing and I have now reached the OVERLORD ranking (100,000+) and have been over that score for at least a month now? I have not had any reward points deposited to my rewards
account for either of these new levels I have reached?

Please can you explain to me how this is meant to work as I am sure that I am owed some points?

Look forward to your reply

 

XBOX ONE OFFER

Thanks for the clarification, TheLostBoy1! The email that was sent was specifically for the 50,000 Rewards points. The £50 promotion was sent to users on their Xbox 360 dashboard, and is not related. You will want to post up in our
Rewards Support forums about the 50,000 Rewards points. The Rewards points should be deposited in your account on 11/15/2014 for this promotion, so please hold off on posting until after that date.

 

Hello xTIMBERWOLFx,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Since your Credit event which pushed you over our 5000 pending Credit value for automatic deposit was on the 6th, you would normally get your deposit at the end of the month.

However, I can confirm that this deposit will fail due to you having a US Rewards Account and a CA Microsoft Account. If you received a code for shipping for the console upgrade offer, this likely failed as well since you were most likely given a US shipping
code that would not work on the CA MicrosoftStore.com.

This means that in order to resolve this issue, you have two options. You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.





1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
will cause your regions to match and allow your currency to be deposited.





2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
any other progress.





If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (Xbox Live Rewards).
If your join by date still shows "???", and not your recent registration date, then your account has not yet been successfully re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits
from your old account to your new one.