Xbox return/refund

Did you try the options of
Self Service Refunds? This allows you to return a digital game if you're returning it within 14 days of purchase and have not played it for more than 2 hours.

Check this link for steps: http://zeebfish.com/articles/2018/0...und-from-xbox-store-via-self-service-refunds/

It involves going to account.microsoft.com, then go to your orders, and you should be able to see option for Refund, if that game is eligible for online refund. Else, have a chat with Xbox Support (https://support.microsoft.com/en-us/contactus/),
and they are really helpful.

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey MT13MT, how are you today? Hope you're well.

MT13MT, in that case, Microsoft doesn't collect any devices directly at your home. You would have to take it to the nearest post office indicated by Microsoft on the email which you will receive after creating a service order for your device.

Refunds are on a case-by-case basis. If for some reason you are unable to play your game within an hour and contacted Microsoft Support about it, you would be suggested to contact the developer about said issues. If the developer can't guarantee that your
problem can't be fixed, contact Microsoft Support again and have some documented evidence (screenshot of your contact with developer, or links to the message board topic in question), and they will give a refund. This is how I got my refund for EverSpace.
Sniper: Ghost Warrior 3 might be next for me personally, since I can't even start the damn game.

Hi S4br3tooth,

please contact the support folks
here (phone or chat) and they can look into it for you!

Hi, my name is Annanda, thank you for your question and for reaching out.

First of all, if you bought with gift cards, it will come back to your Microsoft Account Ballance, okay? About the refund, it usually takes from 3 - 5 business days to go back to your payment method, but a delay happened in the refund process weeks ago, and refunds are a bit slower to be paid back, while things are getting back on their track.

In case the 5 business days have already passed and you want to contact Support about it, here is the link:

https://support.xbox.com/contact-us/

The problem choice you choose on the Support link might not give you access to Request a Call or Live Chat, and in this case, try selecting other problems ( even if does not match the issue you are facing ) because what is important here is for you to contact Support. So do this until the contact options appear, okay? Here in the community, we have no access to account/billing information.

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

Best Regards, Annanda.