Xbox repairs - confused..

Discus and support Xbox repairs - confused.. in XBoX on Consoles to solve the problem; Hi all. Im very new to the world of consoles, having bought one for my sons birthday recently and not owning one myself prior to this. Im hoping to... Discussion in 'XBoX on Consoles' started by IanWilliams77, Sep 9, 2020.

  1. Xbox repairs - confused..


    Hi all. Im very new to the world of consoles, having bought one for my sons birthday recently and not owning one myself prior to this. Im hoping to hear from anyone with similar experience and who can allay my fears after a bit of bad luck with my purchase.

    I bought my lad an Xbox One S online from Currys in June. His birthday was in August, and when he opened it and we sadly found that the Xbox was defective. On turning it on, it made a really loud clicking noise. And i mean really loud! We tried to play games
    on it for a few days, and tried to

    ignore it..... but it was no good, i was worried the thing was going to explode. Research online suggested it was an issue with the fan.

    So we’ve sent it to Microsoft for repairs, and i can

    see today that it is on its way back having been processed. My concern however is - the status on the Device page of my Microsoft account states ‘No issues found’ !???

    From experience, can anyone tell me if that means theyve looked at it, and cant find a problem!? Or that it has been fixed, and is now working properly

    with no issues?

    I have a very disappointed boy who had his xbox sent away 3 days after getting it, and has lost nearly 2 weeks of his free Game Pass. I would hate it to come back and have not been fixed!?

    :)
     
    IanWilliams77, Sep 9, 2020
    #1
  2. XBF Brad A Win User

    Xbox repairs - confused..

    Hello Ian,

    Thanks for reaching out to the forums. We see you have a question on a repair. Every repair they look at that gets sent in. That status could mean either one there is no definitions anywhere of what they mean. We suggest when it gets back try it out see
    if still doing the issue.

    Thanks,

    Brad
  3. R0CKSTARMX Win User

    Free Repair Confusion

    This sux :( so there is nothing for the slim that is free repair?
  4. GreyPilgrim-CE541714 Win User

    Free Repair Confusion

    Unless you bought an extended warranty then there is just the standard year for the slim model 360.
  5. ngocphi Win User

    Free Repair Confusion

    there is no extended warrantys for slims unless you purchase a new extended warranty via xbox support while under warranty

    i'm not going into the 3 repairs thing

    there is no 3red lights on a slim thats not even possible there is only 1 light

    with the 3 year warranty for 3 red lights you are covered for 3 years for only e74 or 3 red lights from the date of purchase

    there is however a 90day warranty that comes after a repair unless it was a paid repair then its a full year for all issues or the remainder of existing warranty for the 3 red lights



    like all electronics they are only covered for 1 year from date of purchase it is upto the consumer to extend their own warranty at their own cost

    unless you paid 1000bucks for it then you are covered for 3 years

    for warranty info you can read the hardware and warranty info on the site

    or check your repair status and it will tell you if your console is eligable for repair paid or free
  6. GreyPilgrim-CE541714 Win User

    Free Repair Confusion

    Yep :(.

    You could phone support to double check and most heartily I suggest you do that just to make sure.

    But I am positive there is no extended warranty on the slims above the 1 year standard, I could be wrong though Rock.
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Xbox repairs - confused..

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