Xbox Repair and Expedited Shipping

Total disconnect between FedEx and Microsoft. If you go to the FedEx store they will give you a "free expedited shipping box" but they STRONGLY recommend you buy the "laptop" box for the extra dollars. Basically you are setup with one expectation and then
FedEx takes the opportunity to up-sell you and take more of your money.

I have never had this issue. Once you print your label everything else is smooth sailing. I can not believe you had such issues. I am sorry to hear about your inconvenient situation. I hope everything else goes well.

I never had a problem with fedex, but each time I shipped my 360 I did use UPS, so I can't say for sure about Microsoft and the fed ex side of it. It's possible that Microsoft messed up on the weight, and that may be why fed ex is not working with you.

I would really contact MS about it and talk to them, as it seems like it could be MS that is having some problems with pricing their packages.

I had the exact same issue. I paid for expedited shipping. There was no provided label for me to print, only an SR # (that they indicated I should give FedEx as the RMA number). The clerk at Fedex had no idea what to do (after an hour of phone calls and
hold time). Speaking with another Fedex location, I was told that I would have to pack it myself (but at least she could see the RMA record). I paid for expedited shipping and the same note was in my email. "Note If you've paid for an expedited shipping option
for your service order, locate a FedEx Office Store where you’ll be provided with a free box, packing material and an expedited shipping label. Don't go to any other locations as you may be charged for packing."

Unbelievable.

Just had this happen today. Went to fed ex. Had paid for the expedited drop off shipping option, SHOWED them the microsoft site stating "you will be given a free box, etc" and they would not comply because it wasn't written on their screen. All their
info said was to give us expedited shipping. No box. Waited for 2 hours at the fed ex office trying to work it out, chatted with xbox support and got no where. Ended up paying 9.50 for a box and paper to save myself a trip all the way across town to go
home and get my own box (of which I have plenty!!) and drive all the way back again. NOT HAPPY. Microsoft and Fed Ex need to get on the same page. Don't promise something and not stand by it!!