Xbox Renewal didn’t work at discount rate?

i tried to auto renew for the discounted price i believe was 23.99 or 27.99 30% off something like this. On the dasboard this option was avaliable on monday the 8th. I looked and saw myn was due to run out so i clicked to accept and thought i had purchased
this. However, today i am now with no xbox live and now no discount price.

i have been a loyal customer for 7 years now and i am just asking if it is possible to still get this promotion thanks.

:)

 

Xbox Live on sale?

I don't know if this applies to everyone and this will only seem to work if you have a credit card on file with Microsoft, but once LIVE knows you're subscription is at its end the Dashboard will feature ads that offer a
renewal at a discount. I've actually gotten a $24.99 one year subscription. Note: Once you have Automatic Renewal on after subscribing at Microsoft's discounts, you actually get to keep that lower rate!

 

Live Auto-Renewal

Discounts for XBox Live Subscription Cards from retailers are only discounted at the time of purchase. Automatic renewals are based off the regular purchase price.

 

Hiya!!

Paul from the Xbox Forums Team here to assist with the issue, it looks like you'd like to renew your Xbox Live Gold subscription. What I recommend doing is contacting
Customer Support
to see what deals are available at this time. Here is a link to any deals we are currently having on our

website. I hope this information was helpful in resolving the issue.

Happy Gaming!

Paul Xbox Forums Team!

 

Well i was on customer support chat. And was told to post in the ask a question area as you guys can resolve my issue

 

Promotions are shown at random so there is no way to force one. You would have to keep an eye on the dashboard to see if it shows up again.