Xbox remote play only working on home network

Hi, if possible please try using a different router, exists the possibility that your current router is blocking incoming connections when you're outside.

But before that, check if you can white list the MAC addresses for your mobile devices via router settings

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this CoolAchiever472

May I know if you can try leaving connected your Xbox consoles to a completely different wifi network?

For example, share mobile data temporarily via wifi hotspot and connect your Xbox in that way

Then connect one of your mobile devices (the one that you're not using to share mobile data) to the home network and test if you're able to access in that way.

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In the meantime, when you say "I have restarted the Xbox's", do you mean power it off and power it on?

Or power cycling the console?

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

2. Unplug the console's power cable from the console and from the power outlet. Wait 5 minutes.

Important: Be sure to wait at least 5 minutes. This step resets the power supply.

3. Plug the console power cable back in.

4. Press the Xbox button on your console to turn it on.

Or instead factory resetting the consoles?

Settings > System > Console info > reset

Josef,

Thanks for your response.

1. Unfortunately my mobile coverage at home is very poor so I can’t connect to anything other than my home network. If I can’t solve this any other way I may try a different router that I have.

2. Since posting this I have found that I am able to stream to my Android phone when it is not on my home network. I did a number of things in between it not working and when it started to work today so I’m not sure which made the difference. I am still, however, unable to stream to my iPhone 13. So that cuts out a lot of the potential causes. I can stream to my iPhone on my home network.

3. I have only soft restarted the consoles - not a full power off as you suggest. I will try that, although as I say above is seems unlikely, given that I can stream to Android but not iOS.

Yes. If I’m on my mobile network at work and try to remote play I get black screen.

When I’m home on my wifi it works fine.

But when I’m away or even at home and try to remote play on my mobile network I get the black screen. Was working fine before. Don’t know what happened

I have similar issue.

What doesn't work:

• Remote Control from Standy On : Cannot touch Xbox button or Turn On Console to truly power on the console.
  
• Remote Play from Standby On: Cannot connect to the console, even though the router can find the console connected to network, can ping to the console through router console.
  
• Game management: cannot install or uninstall games
  

What does work:

• Change console name: using Xbox app to change console name, the updated name reflects on Xbox app Beta, Xbox Game Streaming (Test app) for PC. This means the apps still be able to connect to the console, sending signal to the console.
  
• Remote play when Powered on: remote play/console streaming feature can be used only and if only the console is turn on, with the Xbox button on console lighted on. Work on both External and internal networks => not related to NAT(Open type) or Remote settings because all testings give green status. ==> However, having the console turn on directly in-home or having someone at home to turn on the console for me is not the point of remote play. The console is supposed to be turn on in background for remote play from External network!
  

This issue should be fixed before anything else!