XBOX Remote Play Does not work on the web

ok. i understand. in this case, the only alternative left is the last one available.

try Clearing the Edge browser cache.

Clear the Edge browser cache and cookies. This may resolve issues caused by stored data.

I believe I said I was using a Moto G Power phone, which is Android and I was using Edge. Everything is up to date. The controls are frozen on the screen.

I know what I am doing, I have been using remote play for years from the app. I have tried using the PC but you are required to use a controller. I tried an Apple and got that same result.

Hello, my name is Tadeu, I am an Independent Consultant and a member of the Microsoft Xbox community, just like you.

I apologize for the issue you are experiencing.

I am here to help.

I hope everything is going well and thank you for contacting me.

I understand that you’re having trouble with Remote Play.

I apologize for the inconvenience. I’ll do my best to help.

Please check your browser compatibility, as Xbox Remote Play on the web works best with specific browsers. For iOS, we recommend using Safari, as it’s optimized for Apple devices.

Make sure your Safari browser is updated to the latest version by going to Settings > General > Software Update on your device.

Next, clear your browser cache. To do this, go to Settings > Safari > Clear History and Website Data. Restart Safari, navigate to the Xbox Remote Play website, and try again.

Next, update your Xbox console by going to Settings > System > Updates.

Make sure that any pending updates are installed.

Next, test your network connection, as Remote Play requires a stable and fast internet connection. Go to Settings > General > Network Settings > Test Network Speed ​​& Statistics. Make sure your iOS device is connected to a strong Wi-Fi network (5 GHz band preferred). Then, enable remote features on your console. Go to Settings > Devices & Connections > Remote Features. Check the “Turn on Remote Features” option and make sure your power settings are set to Instant-On. If the issue persists after following the troubleshooting steps, try using alternate devices, such as a PC, Mac, or Android, to confirm if the issue is device-specific.

Thank you for your assistance.

Hi there! This is Virginia O.

I understand that you are experiencing issues with remote play.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please double-check remote play settings by making sure that it is still enabled on your Xbox. Go to Settings > Devices & Connections > Remote Features.

Confirm that Enable Remote Features is checked. Make sure your Xbox is set to Instant-On mode under Power Mode.

And then test your network because remote play requires a stable connection, make sure that both your console and device are on the same reliable network. To do this, run a network test on your Xbox via Settings > General > Network Settings > Test Network Speed & Statistics.

Restart your router if incase the connection seems unstable.

You can also switch to a wired connection for your console and see if it works.

Next is to clear the Xbox cache by holding the power button for 10 seconds. Unplug the console for 30 seconds, then plug it back in and power it on.

Then uninstall the Xbox app from your device. Restart and then reinstall the app and sign in again. Please reconnect to your Xbox.

To rule out network-specific issues, kindly connect both your Xbox and device to another network such as a mobile hotspot. If this resolves the issue, your primary network might need further troubleshooting.

If incase the issue persist after performing the troubleshooting steps, please test remote play with another device can be a phone or PC. This helps identify if the issue is device-specific.

Thank you for your cooperation.

Then remote.play wont work

Remote play ala xcloud is only available on gamepass ultimate

Game.streaming.via.the xbox companion app requires a xbox

Keep in mind you can't.use.the.xbox while you are.using.the wireless gamestreaming

Huh? Remote Play is nothing to do with Xcloud or Game Pass. And if it won't work, then how can they get it working on their Android device? And they have an Xbox so that's not the issue.

They are trying to Remote Play their Series X games from their Series X console to their PC via the Remote Play feature and using the Xbox App. This should work without an issue, as it does with their Android device. There is nothing on the Remote Play page to suggest Game Pass is needed

https://www.xbox.com/en-GB/consoles/remote-play