Xbox Remote Play connects, then disconnects after a few seconds

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We may need to perform an extended powercycle and reset the network hardware on your console and then try again. Please follow the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

After that try using remote play feature again.

Hi, thanks for the response

I have a an Xbox series X.

I can use remote play on my iphone fine the first time I connect remotely, games play no problem over mobile internet, I have a dedicated controlller set up for remote play

But when I have finished that session and disconnect, the next time I try to connect it says it cannot connect. Only a hard reset will allow reconnection after that.

I tried this once when someone was at home and I was remote and a hard reset allowed me to reconnect straight away, but it then reverted back to not reconnecting.

I am wondering if it’s the way i am disconnecting that might be the issue or something.

Currently I exit game to Home Screen, hold down xbox button on controller and then select turn off console, should just revert console to should mode? Not sure how else I should disconnect or how I can reset the console remotely.

I'm having similar problems. Remote play is not working but I think the app can comunciate with the console because I see the library and I can change the name of the console in the app.

If I rename the Xbox console on the Xbox settings, remote playing starts working. But after a few hours, the problem again.

Another problem I have is with the remote controller of the app and with the connection from digital assistants. Remote conroller and digital assistants don't work until I change the xbox name on the xbox settings.

My Headset is disconnecting all the time when a playing warzone, sound starting flicking, after that disconnect, get mute for 10 seconds, connect again, is a very expanse device to this happen!

Hi,

If you have to use a cable to use Wi-fi then I'd say there is a fault in your Xbox, it should be a cable OR wi-fi not both. Sounds like there is a hardware fault