Xbox Quest participation prizes not given yet.

Every month I partake in the Xbox Live Gold Quests. Last month I activated a free trial of Game Pass, and then activated a past participation prize code for 1 month of game pass. I fulfilled all requirements for both the Xbox Live Gold Quest and the Game
Pass Quest for March. I usually get the participation prize about mid month the following month. I have not gotten any participation prize message via Xbox Live message on my Xbox like I always have this month. To look for answers I went to xbox and found
on the web site they have a page that will allow you to look up your current progress. Xbox Quests | Xbox. It said I was Ineligible. I contacted
the virtual agent, then chatted to a live person and was not able to get an answer.

I want to know if I really an Ineligible, and if so, why?

Or is that just an error on the web page?

I also want to know why the participation prizes have not been given out yet.

:)

 

I've gold rewards

Since that's part of Xbox Quests and not the Rewards program, Rewards support will not be able to assist. Keep in mind that prizes from quests are given within the following month. So if that is the quest for December, you will receive the prizes in January.
If you don't receive anything by the end of January, you will need to post in the sales and promotions forum.

 

November xbox live quest prize

Completed the xbox live quest for November but never received the prize. I got the xbox game pass quest prize on 12/12/2017 but not the other. Completed all requirements for quest.

 

Hey Necromancer,

Are you posting in regards to March's Xbox Quests? If so, the rewards will be extra entries to win a 24-karat Gold Xbox One X console instead of codes being sent out. This is also the same for April Quests.

In regards to your Xbox Quest progress, when was the first time you saw the ineligible message? Does that message still show on the page?

 

I misspoke when I said participation prizes. They were called "rewards" for completing the quests. They (the codes) were not actually prize drawings nor were they listed as winnable prizes (as far as I remember) and there was still a grand prize drawing
that you were entered into if you completed the quest. For example, some of the rewards I gotten for completing the quests were codes for GTA5 shark cards, 1 month of game pass, and 1 month of Gold membership.

So my modified question is; did they remove giving rewards for completing the quests? Or is my mystery ineligibility what prevented the rewards for March's quest? or were they delayed to be sent out?

The ineligible message appeared Sunday, April 22nd, when I went to the URL I linked in my first post and then clicked on "check your quest progress here". And I looked again and the message still comes up as ineligible.

 

Thanks for clarifying! The quest rewards will work differently for March and April compared to previous quests. Instead of the mystery reward being given out, extra entries for the Gold Xbox One X are being given out instead.

If you are an active Xbox Live Gold member through the end of the Month and have completed each of the goals, you should be eligible for the extra entries. We will give the proper team a heads up about the error you're seeing on that page, but that error
may just be a visual issue. As long as the Quest requirements are fulfilled, you will be good to go for those extra entries.

 

Thanks for clarifying! The quest rewards will work differently for March and April compared to previous quests. Mystery rewards will not be sent out via Xbox Live messages, and extra entries for the Gold Xbox One X are being given out instead.

If you are an active Xbox Live Gold member through the end of the Month and have completed each of the goals, you should be eligible for the extra entries. We will give the proper team a heads up about the error you're seeing on that page, but that error
may just be a visual issue. As long as the Quest requirements are fulfilled, you will be good to go for those extra entries.

 

I see this as a sneaky move by Microsoft to lure people into doing these quests by giving rewards for completing them, then without saying anything stop doing so. Also your statement about giving extra entries is false. For the quest for April (this month)
completing the quest give ONE entry. No where does it state they are giving extra entries for completing the quest. Completing the quest is the terms for entry. As for March's quest, any extra entries given were only for the winning country who had the
highest gamer score increase that month. Everyone else who completed the quest only got ONE entry. Therefor stating or eluding to extra entries is false information.

On top of that, the lack of any confirmation that the quest is considered completed now there is no reward given for completing the quest gives me no faith in knowing that I would have any chance of an entry nor that I am lawfully allowed to enter. I want
someone who actually works with Microsoft account information to contact me, either through Xbox or on my contact info on my account to assure my I am still eligible for entry. And if I am really ineligible I want to be told why I am not eligible.

I also want to see where it does state that extra entries are indeed being given out for this contest. The official rules do not state any such thing and I have not seen anything on Microsofts site, aside from your "should" comment that indicates that extra
entries are real.