Xbox purchasing problem

Discus and support Xbox purchasing problem in XBoX Games and Apps to solve the problem; I am trying the buy Bo2 Backwards compatible on my Xbox 1, when i go to buy it this message pops up: "Your account is unable to make this type of... Discussion in 'XBoX Games and Apps' started by SPARTANTOWN, Apr 11, 2017.

  1. SPARTANTOWN
    SPARTANTOWN Guest

    Xbox purchasing problem


    I am trying the buy Bo2 Backwards compatible on my Xbox 1, when i go to buy it this message pops up: "Your account is unable to make this type of purchase on Xbox.com. Please complete this transaction from your Xbox." this doesn't make any sense and this
    needs to be fixed.

    :)
     
    SPARTANTOWN, Apr 11, 2017
    #1
  2. davemcfly85
    davemcfly85 Guest
    Problem purchasing.

    since you bumped a year old thread i am almost 100% sure it is
     
    davemcfly85, Apr 11, 2017
    #2
  3. Smwutches
    Smwutches Guest
    Problem purchasing.

    It's some sort of billing issue. Go to billing.microsoft.com and make sure all of your information is correct and up to date. If you can't fix it there, call support and talk to billing and they will help you sort it out.
     
    Smwutches, Apr 11, 2017
    #3
  4. Xbox purchasing problem

    Hey there SPARTANTOWN,

    If you are using a Child or Teen account you would need to make the purchase on an Xbox 360 console. Then you'll be able to download the game from the

    Ready to Install section
    on the Xbox One console.

    For more information about this specific error, take a look at this page
    Troubleshoot Xbox 360 Marketplace purchasing
    .

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
     
    Mister Mascot, Apr 13, 2017
    #4
  5. Mister Mascot Win User

    Xbox purchasing problem

    Hey there SPARTANTOWN,

    If you are using a Child or Teen account you would need to make the purchase on an Xbox 360 console. Then you'll be able to download the game from the

    Ready to Install section
    on the Xbox One console.

    For more information about this specific error, take a look at this page
    Troubleshoot Xbox 360 Marketplace purchasing
    .

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
  6. OsaraSarona Win User

    Xbox purchase problem

    I checked my payment history and I only purchased that one pack today, no other purchases were made, so I don't know why I have no money left over.
  7. XBF Eladio M Win User

    Xbox purchase problem

    Hey Osara

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are inquiring about your Microsoft account balance.

    I would recommend that you check your
    Order history
    as this will tell you exactly what purchase have been made on your account and how much each was.

    I hope this helps.
  8. JosefLBohorquez Win User

    Xbox purchasing problem

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Alexis

    When did you purchased the game? Today?
    If yes, are you able to see the transaction in your Microsoft account order history or not yet?
    https://account.microsoft.com/billing/orders

    PS: please don't share personal information like email or order numbers, here in the forums no one can view / modify account details due to security reasons
  9. davemcfly85 Win User

    Problem purchasing.

    since you bumped a year old thread i am almost 100% sure it is
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Xbox purchasing problem

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