Xbox purchases not working

Nobleman 089 · May 30, 2016

I try buying items from the store but it says: "You can not purchase this from Xbox.com. Please purchase this from your Xbox." I'm on my Xbox when I purchase this and my settings allow me to purchase items. Is it the settings or is it something wrong with
my Xbox?

:)

PARAMEDIC 192 · May 30, 2016

Purchase not working

I have the same problem with my 12 month live purchase.

QUEEN CAT87 · May 30, 2016

Purchase not working

I am trying to purchase Life is Strange Season 1 on my XBox One. I have a 15.00 credit and the game is 4.99. I keep getting a long error code and a "something went wrong" message. This is my first time buying anything on my system. please ideas?? EC28C12E-A880-4492-A51D-65FBAE492F48.

M3tal Daz3 · May 30, 2016

I invite you to be more detailed in your question. What are you trying to purchase from xbox marketplace and with which method of payment?

M3tal Daz3

I invite you to be more detailed in your question. What are you trying to purchase from xbox marketplace and with which method of payment?

JeyJeyKing45

It's on console and I cant request a refund because I need the order number and I cannot request a refund because I would need the order number from my purchase history but the purchase isn't there.

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Just a friendly reminder though that all successful purchases are added to our order history in real-time which means that if there is no order history the transaction isn't successful or was purchased on a different account.

Please check other Microsoft account where you may have purchased the in-game currency.

Jonathan Deives

Hi, my name is , I'm an Independent Consultant and a member of the Xbox community like you.

If you are having problems with Minecraft, I recommend that you contact Minecraft support, they can help better with problems related to the game;

https://help.minecraft.net/hc/en-us/request/new...

WillisStalemate

In Fact I believe I will need someone to delete the card I have on file to fix the problem. Im in no rush with this situation seeing as how it is so close to xmas, but I figured out the solution to my issue. I have tried to delete the card on file, but it
is associated with my 12m automatic renewal, I have tried to change that option, but "Ooops! What happened to this page?" over and over. So if it is possible I will need someone with access to my account to go ahead and delete the cards on my account. After
thats done I should be able to fix the problem. Thanks

Xbox purchases not working