Xbox Promotion Code

I think this promotion and the Xbox Live is 10 promotion was handled very poorly. Sending codes on xbox is not a smart idea.

That erroro code usually means the code has expired. Was this code from an Xbox promotion or from a retailer?

I'm having this issue as well. Purchased my Xbox live 12 months yesterday (20/01/16) and I did purchase it through the promotion page and did not receive a code. Should be noted that I purchased it via a pre-paid code yet no where in the promotion does it
say I have to purchase it through you guys it just said must be activated through this promotion window which I did activate the code through the promotion window, so a bit of false advertising on your part if you do not grant those that input their codes
through that screen. Why would there be an option for input code through that promotion window anyway if you weren't able to use it for the promotion? Seems a bit dissapointing and should be granted to those that used pre paid codes it's the only reason I
purchased a code in the first place!

I'm assuming you're refering to this raptr promotion raptr.com/.../xbox-live-free-gold-subscription. This promotion only works if you currently have an Xbox silver account, if you're currently a gold member the promotion code won't work.

Be aware that promotional codes expire. Some dubious stores sometimes go to a promotional Xbox event and get free codes, and then sell these. Promotional codes do have an expiry date, and it should be printed on the code card, or on a leaflet that came with
the card.

Codes you buy in a regular store should not expire.

So please complain again at the store where you bought the codes from. You made a purchase contract with the store, not Microsoft directly. Therefore the store is responsible for getting you a working code.