Xbox profile will not download after changing gamertag!

Hi There,

I would recommend after you've tried everything to talk to Xbox Support, after they get your info and everything, they can assist with helping you get back into your account and you'll be stress free.

Link: https://support.xbox.com/en-CA/contact-us

It sounds like there is an issue logging on to just your console with that particular gamertag so none of your data should be lost. I'd try logging everyone out of your xbox and then trying to log on again. It may simply be a time related issue. If you
just changed it within the past few hours it may take a bit for your info change to make its way through all the proper channels

Hey there Shee,



Thank you for letting us know about the issue and for marking the answer.
We'll be locking the thread. If you ever require any help with any other Xbox issues please feel free to come back to the Xbox Forums for further assistance.



Thank you and have a great day.

Couple things could be causing this.

1. You have Two step verification on and need to either turn it off or use your app password.

2. Your password is longer than 16 characters the password box on the 360s and the emulator on the Ones only accept 16 characters so when you are entering your password if it is longer than 16 characters then it will give you this error message because it
does not recognize the characters past 16 so you would need to change your password to something less than 16

Thanks for the answers guys. Looks like I just had to wait for a couple more hours. It works now.