Xbox profile picture not changing

LawrenceBlade · Nov 21, 2021

I have tried using the Xbox app on my computer and on my phone to change my accounts pfp It says done and will change when it gets verified but nothing happens and it has been over 24 hours. I tried reinstalling the app, changing the size of the picture, and using a completely different picture. The only pictures I ever have are football players or a smiling face looking thing so I have never posted anything inappropriate and the photo I am currently changing it to is a new football player.

:)

kev edin

you can make your own profile picture, on pc or phone . Then using the xbox app or USB change your profile picture. 👍

Francia J.

Totally. As long as you follow the code of conduct you should be good.

You may try a different photos as well with the same player.

LawrenceBlade

Ok, I will try and wait a few days and see but I read all the rules and there is no way the photo is against the rules it's a photo of a football player on the field and there is a filter on it but nothing more.

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Custom gamerpics are subject to the Xbox Community Standards. Images that violate the standards can result in enforcement action by the Xbox Safety team.

You may need to wait 24-72 hours more. You may need to check this link: https://support.xbox.com/en-US/help/account-pro...

MetallicMakarov

I checked and there was nothing. When I upload the image, it stays as my Xbox profile picture for about 40 seconds then my picture changes back to a default Xbox profile picture. I have tested it on other pictures and they do not get removed.

Xbox profile picture not changing