XBOX profile constantly signing out

SmallPinkYoda · Mar 7, 2017

I tried to use my Xbox today and my account got signed out. Every time I sign in it signs me back out pretty much automatically.

I tried signing in on my partners Xbox one but it did the same things.

I have checked my live subscription and all the payments appear up to date. I can't use my Xbox and this is super frustrating!

I tried to delete and re-add the account but every time I enter my email and password it just goes back to 'add an account'. Please help!

:)

RandomLee · Mar 7, 2017

State of Decay 2 (X1)

Create an additional profile on your xbox, skip the gold membership page and redeem your extra trial code on that profile, then sign that profile out and sign back in as your main profile.
You'll then have access to your 2nd trial :thumbsup: :thumbsup: Click to expand...
Click to expand...

I take it your Xbox has to be set as your "Home" Xbox for this to work?

itzjustARTYOM · Mar 7, 2017

Constantly signing me out!!!!!!!

its the Network problem i suggest to you ( first Turn off your XBox and then Restart the Net Router and Turn on the Xbox again )

i hope this works if its not , please let me know

Ambassador Kingz · Mar 7, 2017

Hey there, looks like the service is currently having some issues. You can check here

https://support.xbox.com/en-US/xbox-live-status?xr=shellnav

Ambassador Kingz

Hey there, looks like the service is currently having some issues. You can check here

https://support.xbox.com/en-US/xbox-live-status?xr=shellnav

maxen

How to perform a Network Connection Test

Tweaked Donkey

Landmark, what is the point of being an Ambassador if all you are going to say is 'call support'

.

Hello,

Please try the everything in the following order:
delete your profile (profile only),
clear system cache (3 times) in a row, restart your console (important), download your profile again.

.

Note: If you can't delete your profile, please turn off your console, remove the storage device, and then plug it back in and start the console.

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See if the above works for you.

Christian429

Thank you so much my profile was doing the same thing but I just redownloaded my profile and it works just fine now.

RyanCook311

If I understanding right you're getting randomly disconnected for Xbox live correct?

If i'm correct first run a Live connection test it should go through without a problem, but this alone can sometimes fix random disconnects.
If that doesn't fix it clear your cache:
support.xbox.com/.../clear-system-cache
And last redownload your profile (You don't have to delete it):

support.xbox.com/.../profile-move-delete

XBOX profile constantly signing out