Xbox problem

Discus and support Xbox problem in XBoX on Consoles to solve the problem; I was playing a game last week. First I lost the sound and then the game crashed. I quit out and restarted the game. It didn’t load up. So i restarted... Discussion in 'XBoX on Consoles' started by KnightKnight6, May 21, 2021.

  1. KnightKnight6
    KnightKnight6 Guest

    Xbox problem


    I was playing a game last week. First I lost the sound and then the game crashed. I quit out and restarted the game. It didn’t load up. So i restarted it using power cycle etc and although the console comes back on, nothing comes on the screen whatsoever.

    The annoying thing is I didn’t know that my Xbox would be under warranty so I didn’t check . logged on Microsoft yesterday to cancel some subscriptions only to find out that the warranty has only expired a few days ago. At the time that it broke down, the Xbox was still under warranty. HELP PLEASE ! if it was well out of warranty I wouldn’t mind in the slightest

    :)
     
    KnightKnight6, May 21, 2021
    #1
  2. Misses Joust Win User

    HDD problem or Xbox problem??

    G'day W0lf! You are correct in your conclusion that the HDD is the issue here. Thank you for trying all the steps in our support pages!

    Going forward, the best course of action will be this:

    • If you're still able to access files on your HDD, try to move your save files onto a USB flash drive or Memory Unit.
    • Register your console and order a replacement HDD at our repair site.
    • If you don't want to order a replacement there, I recommend you stick to trusted retailers from which to buy your new HDD, to make sure it is an official Xbox product. 3rd party HDDs will not support backwards compatibility with Original Xbox games, and
      we cannot guarantee the quality of 3rd party devices.
    • Once the HDD is replaced, re-download your content. There's no need for a license transfer here as you'll be on the same console!

    If you have any further questions, please let us know. =)
  3. Silicel2 Win User

    HDD problem or Xbox problem??

    You could try to contact support and if you still have warranty you can explain the situation and if it is deemed necessary they can send it in for repair if they find anything wrong with it they will fix it if not they will send it back, just time lost.
    Taking from your post I would go with the hard drive issue, make sure it is properly seated and never move the console while it is operating.
  4. SilentGamer895 Win User

    HDD problem or Xbox problem??

    Have you had the E68 message again? If your console is having a hard time reading the discs it may need to be looked at due to the disc reader not working.
  5. Honshuw0lf Win User

    HDD problem or Xbox problem??

    My xbox has been reading game discs fine since removing the HDD, however while the drive was installed it would either say the game disc is damaged/unreadable (when it was unscratched/new) or that the download failed (despite it being on-disc play). I've
    been able to load games up and play them for hours, save them to the mem unit without issue (with the HDD removed). So does that sound more like a bad/corrupt HDD rather than a faulty 360 (since the former seems more likely at this point after my investigation)?
  6. SubtendedAsp8 Win User

    Xbox problem

    I cannot access my xbox live account..

    It just says Windows Live ID invalid.
Thema:

Xbox problem

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