Xbox Privacy Settings not Accessible

Hello, snowvc. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Unfortunately, child accounts cannot change their Xbox profile privacy settings. Doesn't matter if they are on a family group or not.

Also, changing your Microsoft account birthdate does not change your Xbox profile birthdate. So if you try to change it to make yourself an adult, it will not work. The Xbox profile birthdate is set when you create your Xbox profile and cannot be changed.

Your only option here if you need to change your privacy settings is to ask a parent to create a family group (if there isn't one already), invite you to the group as a member and change your privacy settings for you.

For a detailed tutorial on how to do it, please refer to:

https://support.microsoft.com/en-us/account-bil...

https://support.microsoft.com/en-us/account-bil...

https://support.xbox.com/en-US/help/family-onli...

Feel free to ask back any questions.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today Calebish

Please try this:

Create a new (or use) account that can be considered as an adult account (try using another web browser or incognito mode).

Once done, add your main account as organizer via the link below. (you can see in the new account an "add member" button
https://account.microsoft.com/family/

Please double check that you select your main account as organizer too, not member.

Once successfully added, sign out from your account everywhere and restart your PC
Then log in your account again and try downloading the game.

Just to double check, please check if birthdate is more than 18 and change it if necessary
https://account.microsoft.com/profile

Share your feedback!
Greetings from another Microsoft user!

Open the Xbox menu, go to the sign in section (Profile & System), access settings from this tab, from settings you then access the account tab (Second from the top) and finally access Privacy & Online Safety. Note that if your account is a child account
you will need the password set by the parent account to access your privacy settings.

The same things happened to me, every time I clicked the link, it sent me back to the same webpage

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I just tried it here on my end and everything is working just fine. Please try using a different browser or different device and then try accessing the link again.