Xbox Preview Timeframe

JT1513 · Jun 24, 2015

My friend invited me into the Xbox Preview program and its been over a week. I was just wondering if anyone knew how long it would take for Xbox to send a message saying that I either got in or didn't.

:)

Torontosaurus · Jun 24, 2015

Ridiculous replacement timeframes

So like many others I found my Kinect bricked after the Feb 14 update. I called support, confirmed my Kinect was dead, then started an online ticket for Kinect RMA. I printed the sip and shipped my Kinect back over a week ago.

Being in Toronto I was lucky, in that the receiving address for Kinect RMAs is 40 minutes away in missisauga. From what I understand UPS delivered the parcel the next day.

It's now been a week, and nothing has been shipped back to me. I called support, and while the lady was very nice, she informed me it could be FOUR(4) WEEKS before my replacement arrives.

This is unacceptable for a machine that isn't even 90 days old, much less for a $500 purchase .

Blitz23 NZ · Jun 24, 2015

replacement timeframe?

No idea. I sent my Kinect off to get fixed just after Xmas and only got confirmation it was sent on the 30th January... Not impressed to say the least but I think its more a UPS issue than a MS one.

Smwutches · Jun 24, 2015

They only send a message if you got it, they don't send one if you don't. I believe it's supposed to take about 48 hours, but with the large number of people being invited it might be taking longer than normal.

Smwutches

They only send a message if you got it, they don't send one if you don't. I believe it's supposed to take about 48 hours, but with the large number of people being invited it might be taking longer than normal.

Blitz23 NZ

No idea. I sent my Kinect off to get fixed just after Xmas and only got confirmation it was sent on the 30th January... Not impressed to say the least but I think its more a UPS issue than a MS one.

ngocphi

So you received a msg but donno the contents you do relieze thats a bug right?

Smartglass isnt perfect

As stated by the preview manager you are going to be waiting a very long time

There is no timeframe as the ere id a very long waiting list

Torontosaurus

Something weird happened while posting that was messing up my formatting.

Anyway, I want to know what MS is doing to fix this, it's insane that there should be a 4 week delay on a failed part well within the warranty cycle.

ngocphi

Here is a quote from the preview team

We have no estimated timeframe on when it will be made available for anyone, as it will be rolled out in waves. Please take your time to review the FAQ section for any questions you may have.

Q: I’ve opted in to the New. Xbox One Experience Preview, when will I get the new update?

A: This update will roll out in waves, starting with a small number of users who have strong participation in the program, and expanding to larger numbers of users over time. Until then, your console registration will show as EnrollChangePending. This is
normal, and will change once you’ve been selected for the New Xbox One Experience Preview update

Xbox Preview Timeframe