Xbox Preview program problem

I purchased a used xbox one from my cousin and have been having it for a little over a year. I was invited to the xbox preview program. I then received a message from xbox allowing me to download the app. When I downloaded it I received this message "sorry,
this console has already been registered to a different account". I then chatted to an xbox live person for help and was told to come here and list my cousin's Gamertag to they can remove him from the program and allow me to join in. HIs gamertag is Arrow
NBS

:)

 

New Dashboard issues (preview member)

This should be copy and pasted to anyone that posts Preview program problems on here.

 

xbox preview support request self refund

Here's info on the Xbox Preview Program/ Xbox Insider

How to Provide Feedback as an Xbox Insider

Sorry but no assistance here on these forums for the preview program

 

Hey ItsTap,

this is something the preview team need to sort for you. Ideally your cousin should have un-enrolled from the preview before selling the xbox to you! In order to get it sorted out the forum support team will need to grant you access to the preview area of
the forums.

They will post here when they have done that so keep an eye on this thread! Once you have access you need to head to the Registration Support forum and post a new thread there so the preview team can help you.

Hope that helps!