Xbox preview program is now missing on my new console and now certain games wont function ...

Yourr NANNA · Nov 5, 2015

I bought the new elite console and traded in my old xbox one.I was told when I rang before I did the trade that everything would download automatically. The xbox preview program is now missing from my account and I have been reverted back to the old dashboard
and my games wont function properly, e.g nba 2k16 will no longer connect to the internet and allow me to go online. So xbox,can you please send me the code to download the preview program again so I can actually get my games to work again. Thanks

:)

xDragonSla3ryx · Nov 5, 2015

Preview Program

i was enrolled into the preview program. My console recently crashed and customer support had me reset to factory settings. Now my console wont update becauspossibly an issue with my recent preview program and vanilla program. Help?

Jugger Grimrod · Nov 5, 2015

XBOX Preview Program Issue

I was a member of the XBOX Live Preview Program on my previous XBOX One console. I then had issue with the console and purchased a new console. The Preview Program is not on the new console so I am unsure how to get it added back on. I would assume that
the Preview Program was linked to a person's gamer tag and not the console itself. Now that they apparently have halted people from getting into the Program, I can't seem to get back in, when I was a member before.

Finding someone affiliated with the Preview Program itself is like pulling teeth. Anyone that can help provide some insight as to who I need to contact to get the Preview Program app added to my new console, I would appreciate it.

ColinNeighbour · Nov 5, 2015

Hi Yourr NANNA,

The preview app should appear in your ready to install list at the far right of your apps.

Mythreign

ColinNeighbour

Hi Yourr NANNA,

The preview app should appear in your ready to install list at the far right of your apps.

Mythreign

Peter R Fleming

Further to this, the 3.7gb update has installed, I've gotten in to the settings for the preview program and disconnected my xbox from it and I now have a 3.6gb update to install. Any explanations?

The console OS is around 3.7 GB depending on the region. When you left the preview program, that update would have rolled you back to the latest public update.

If you miss an Xbox update the file size is around 3.7 as it needs to install the OS again if you do not miss an update the file size is around 500mb. (by miss I mean where you don't update your console and a new update comes out).

gummibri

What he's saying is that he had xbox 360 titles available because he's in the preview program but now they're missing. We've been playing 360 games for more than a month now.

Mister Mascot

Hey there xpert ninja19,

What error message or error code are you currently seeing on the console? This could be directly related to the Xbox One review program.

For example, right now if you purchase a game on a preview console using the new dashboard and are home sharing these games with another console that's not in the preview program. The purchase wouldn't be recognized until the update is made public.

You'll also want to post about this in the Preview program forums HERE.

Qwertei

The preview program states that -

"Certain content (games, apps, DLC) purchased in the new Store may only be available on console enrolled in the latest preview update. This means..."

"Games purchased on a console running the preview update can only be played on that console or other consoles running he latest preview update."

Xbox preview program is now missing on my new console and now certain games wont function ...