Xbox preview program deleted all my games.

Discus and support Xbox preview program deleted all my games. in XBoX on Consoles to solve the problem; Went to my home screen then my Xbox froze. Did a hard reset, went into my games all of my games on my external hard drive were deleted. There were some... Discussion in 'XBoX on Consoles' started by joker76TY2, Oct 10, 2015.

  1. joker76TY2
    joker76TY2 Guest

    Xbox preview program deleted all my games.


    Went to my home screen then my Xbox froze. Did a hard reset, went into my games all of my games on my external hard drive were deleted. There were some games that

    were blacked out, but still need to be restalled onto the system. Also, unplugged my external from my xbox, and reconnected it still nothing. Did contact technical support they said to contact you guys on here to find a work around also that the one lady
    I spoke with on the phone said she was hearing a lot about this problem with the xbox preview dashboard app. Other than reinstalling all of my games, and hoping that my save files are there. What do you suggest that I do?

    :)
     
    joker76TY2, Oct 10, 2015
    #1
  2. Deleted preview invitation.

    I have deleted my xbox preview program invite.
     
    StealthDivision, Oct 10, 2015
    #2
  3. DaBadGuyCR
    DaBadGuyCR Guest
    DaBadGuyCR, Oct 10, 2015
    #3
  4. Kenny H.
    Kenny H. Guest

    Xbox preview program deleted all my games.

    Hey there.

    You'll want to post this, and everything else preview related in the preview forums (forums.xbox.com/.../default.aspx) to ensure that the proper team sees your post and can help you out. Also, make sure you look at the list of known issues to see if there
    is a workaround.

    If you haven't already, be sure to report any issues via the preview app on your console, so that all relevant data gets reported to Microsoft.

    Also, when it comes to your save game files, they are all backed up in the cloud, so as long as you were connected to Live when you last played, everything should be fine.
     
    Kenny H., Oct 10, 2015
    #4
  5. joker76TY2
    joker76TY2 Guest
    In order to fix this problem I first signed out of my profile then held down my xbox button on my console for 30 seconds, and then unplugged my console from the wall. Next I held down the console again for another 30 seconds even with the console being unplugged
    to clear the cache. Plugged my console back in then turned it on. All of my games showed back up in my games section on my xbox, and everything was fine.
     
    joker76TY2, Oct 10, 2015
    #5
  6. PIC3636
    PIC3636 Guest
    That link leads to a dead page
     
    PIC3636, Oct 10, 2015
    #6
  7. Kenny H.
    Kenny H. Guest
    If you get a page that says "Group not found" you don't have access to the forum yet. You'll want to create a new post so that a forum moderator can see it and get you access.
     
    Kenny H., Oct 10, 2015
    #7
  8. Mister Maka
    Mister Maka Guest

    Xbox preview program deleted all my games.

    Glad to hear you resolved the issue joker76TY2!

    As KenH2k4 mentioned, be sure to post any preview questions on the Xbox One Update Preview Forum.

    Hey MRpinkolopoulos, you should have access to the forums now Xbox preview program deleted all my games. :) If you're still having trouble please create a new thread letting us know.
     
    Mister Maka, Oct 31, 2018
    #8
  9. PIC3636 Win User

    Xbox preview program deleted all my games.

    That link leads to a dead page
  10. Kenny H. Win User

    Xbox preview program deleted all my games.

    If you get a page that says "Group not found" you don't have access to the forum yet. You'll want to create a new post so that a forum moderator can see it and get you access.
  11. joker76TY2 Win User

    Xbox preview program deleted all my games.

    In order to fix this problem I first signed out of my profile then held down my xbox button on my console for 30 seconds, and then unplugged my console from the wall. Next I held down the console again for another 30 seconds even with the console being unplugged
    to clear the cache. Plugged my console back in then turned it on. All of my games showed back up in my games section on my xbox, and everything was fine.
  12. Mister Maka Win User

    Xbox preview program deleted all my games.

    Glad to hear you resolved the issue joker76TY2!

    As KenH2k4 mentioned, be sure to post any preview questions on the Xbox One Update Preview Forum.

    Hey MRpinkolopoulos, you should have access to the forums now :) If you're still having trouble please create a new thread letting us know.
  13. Kenny H. Win User

    Xbox preview program deleted all my games.

    Hey there.

    You'll want to post this, and everything else preview related in the preview forums (forums.xbox.com/.../default.aspx) to ensure that the proper team sees your post and can help you out. Also, make sure you look at the list of known issues to see if there
    is a workaround.

    If you haven't already, be sure to report any issues via the preview app on your console, so that all relevant data gets reported to Microsoft.

    Also, when it comes to your save game files, they are all backed up in the cloud, so as long as you were connected to Live when you last played, everything should be fine.
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Xbox preview program deleted all my games.

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