Xbox Preview Member Issue

I recently allowed my Xbox to take part in the new dashboard. It was working fine for about 12 hours of gameplay; then, my Xbox crashed, turned off, and now it is prompting me to connect to Xbox Live, but when I test my network it says that everything is
fine, but I am still not connected to XBL... Do I have to reset my Xbox to factory default? If so, please share what I should to ensure nothing that I cannot re-download gets lost.

:)

 

Preview Program - No Message - Group not found

i have been having this issue too apparently a xbox member said i was a member of the preview program. looking to get this issue fixed

 

Xbox Live Preview Member Issue

Hi Mikey,

the main support team are monitoring the forums so once they see this message and verify you are in the preview program they will be able to sort out your forum access.

Please bear in mind that after checking your post they have to manually make changes - and there are a lot of preview forum requests at the mo - so they will get to you as soon as they can!

 

I found a fix by contacting customer support. Thanks, guys.

 

Hi there!

Just to let you know, this is not the correct place to give feedback regarding the Xbox One Preview Program. Please use the below link to access the private forums.

forums.xbox.com/.../5146.aspx

The first thing I would try to fix your console is a power cycle. To do this, please follow these steps:

1. Hold down the power button for 10 seconds until the console turns off.

2. Wait for 30 seconds, then disconnect the power from the wall socket.

3. Wait a further 30 seconds, then reconnect the console and turn it on. It may take a bit longer than usual to start up.

4. Sign in and you should be good to go.

If this doesn't work, as I said, make a new post in the private forums where feedback for the preview can be given.

I hope this helps!

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I need help in regarding the preview program. I need you to remove me from the program!

 

Happened to me as well. Won't seem to connect me to Xbox live however tests say it's all good. I just a factory reset. This new ui update is way too buggy.

 

So after the factory reset it booted up with the new ui still. I just entered my sign in info and it seems to work now.

 

I need you to remove me from the program.

 

if you do have a option to opt me out from the new dashboard or if you do have the option or advance troubleshooting for my affected apps to work? Please reply to me as quick as you can! Thanks.

 

Dear all,

Please make sure you are posting in the private forum for the Xbox Preview Program here: forums.xbox.com/.../default.aspx. I will try to answer your questions below individually, but also remember to make a new post if you need support as this makes it easier
for Xbox Support to track.

One thing to note, most problems on your Xbox One can be resolved by doing a power cycle. Please see here for the instructions: Restart or Power Cycle Xbox One Console.

VertX Effective: Please go into the Preview App on your console, and under "registration", there is the option to opt-out of the program. You will remain part of the program until the next update is released.

SoFrItO LAY: Glad it's working for you now. Remember that the point of the Xbox Preview Program is to test future dashboard updates, so there are going to be bugs. That's why Xbox ask for your feedback to make improvements.

T2 NotEffective: Same as above, please go into the Preview App on your console, and under "registration", there is the option to opt-out of the program. You will still remain in the program until the next update is rolled out.

I hope that answers everybody's questions, and please remember to post in the private Xbox Preview Forums in the future.

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I'm having the same issue as those above. However I can't access the private forum and when I try to go on the Preview app it says "This app is for the Xbox Preview program members only". Please help

 

Same issue for me. Don't really want to factory reset and power cycle doesn't solve it. Also, the private link posted above doesn't work........

 

Please make sure you make a new post of your own so that the Xbox Support team can reply to you individually and give you a better response.

Phant0m L0tus,

Please make sure that you are signed in to the account that is registered with the Preview Program. It sounds like your account does not have permission to access the forum/app, maybe because you registered with a different Gamertag.

XDoveFromAboveX,

Please try this link if you cannot get access to the forum. This one should be open and you can make a new post for the team to look into giving you access.

forums.xbox.com/.../4585.aspx

Again, please remember to make a new post if you have an issue rather than bumping other posts. It makes it easier for the Xbox Support Team to reply!

Thanks,

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Hi I am a xbox preview member and have just done the new dashboard update on my xbox and I am haveing a problem with my controller since I have done this I can not use the home button on my controller to ive go home or to turn my xbox off and this has been
happening since the update could you help me with this as I cant report this in the program thanks