xbox preview dashboard：needed to update.

I have been invited to the preview.

But,I can not download the update preview.

http://chuantu.biz/t5/16/1468404168x3738746583.jpg

:)

 

xbox preview dashboard：needed to update.

info: at 17:07:16

The current average wait time is 4 minutes.

system: at 17:09:01

You are not currently in a chat session.

info: at 17:09:16

The current average wait time is 2 minutes.

info: at 17:10:10

Privacy Statement

You are now chatting with 'Aaron'

Aaron: at 17:10:20

Thank you for contacting Xbox Customer Support. My name is Aaron. How may I help you today?

皆斐: at 17:10:45

hello

皆斐: at 17:11:08

I have been invited to the preview.

Aaron: at 17:11:24

Alright,

皆斐: at 17:11:28

But,I can not download the update preview.

Aaron: at 17:11:59

Thanks for the information. This is not the experience we want you to have here on Xbox. Let's have this situated today.Allow me to check on your account. May I please have the email address associated with your Xbox account?

皆斐: at 17:13:42

My account：[Mod Removed - Please do not post personal information such as email addresses.]

Aaron: at 17:14:01

Thanks,

Aaron: at 17:14:04

We value the security of your account, in order for me to check the information I will be sending a code on the email and phone associated with the Microsoft account. Please provide me the code once you receive it.

皆斐: at 17:14:11

Game Account：TOTOzjf

皆斐: at 17:14:31

OK

皆斐: at 17:14:55

78775

Aaron: at 17:16:07

Thanks,

Aaron: at 17:16:09

Do you mind staying on hold for 2 minutes while I check my resources?

皆斐: at 17:16:36

Ok，Thanks

Aaron: at 17:18:19

Thank you so much for patiently waiting ..

皆斐: at 17:18:34

xbox preview dashboard：needed to update.

皆斐: at 17:19:04

But always failed.

Aaron: at 17:20:32

I have check this issue with my support and upon checking in order for these to be resolve you should go to the preview program provide the the error that you are encountering when downloading the update preview.

Aaron: at 17:20:50

NO worries, Let me go ahead and send you the link where you can post your inquiry

皆斐: at 17:21:49

Ok,thanks

皆斐: at 17:23:03

Then how can I do?

Aaron: at 17:23:50

Please refer to this link, Add your post then the offline team will send you a instruction on how you can update your preview

Aaron: at 17:23:55

http://forums.xbox.com/xbox_early_access/update_preview/update_preview_forums/xosu_1606/f/5618.aspx

Aaron: at 17:25:47

Are you able to open teh link?

皆斐: at 17:26:08

yes，

Aaron: at 17:26:17

Alright cool!

皆斐: at 17:26:32

cool

皆斐: at 17:26:52

Xbox Forums Discussion Support Group Not Found The requested Group cannot be found.

Aaron: at 17:27:22

Now add a post inform the offline team that you are having issue with your Update, Then within 24-48hrs they will send you a instruction on how you can update your preview.

Aaron: at 17:27:29

You should be sign in first

皆斐: at 17:30:01

Yes, sign me up...

皆斐: at 17:30:25

Upper right corner of my head.

Aaron: at 17:30:42

Just to confirm that you are already sign in?

皆斐: at 17:31:46

I want to show you screenshots.

Aaron: at 17:32:14

Sure, Let me send you a email then attach the screen shot

皆斐: at 17:32:40

Ok

Aaron: at 17:34:07

Email sent.

皆斐: at 17:34:24

*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

Aaron: at 17:36:26

It should be like this SRX1347066172ID - I need help with an Xbox One system update

皆斐: at 17:37:58

OK

皆斐: at 17:38:04

Email sent.

Aaron: at 17:38:24

Thanks, Let me just wait for that screen shot., Please stay connected

皆斐: at 17:38:46

Ok.thanks

Aaron: at 17:43:30

I have the screen shot, Let me just check this

皆斐: at 17:44:26

？I did not understand.

Aaron: at 17:46:39

I have your screen shot and you are correct " Group not found "

Aaron: at 17:47:00

No worries let me give you the direct link where you can add your post.

皆斐: at 17:47:30

OK

Aaron: at 17:47:49

http://forums.xbox.com/xbox_support/xbox_one_support/f/4268.aspx

Aaron: at 17:48:04

There you go, PLease refer to this link where you can add your post

皆斐: at 17:48:26

OK

 

xbox preview dashboard：needed to update.

Please do not post personal info like your email address etc. on the forums.

I have answered you here
forums.xbox.com/.../2184558.aspx

 

Being invited does not guarantee that you have been accepted.

If you have downloaded the preview app then you will get an update when the next wave goes out.

If you have the app but are still having issues then post in the preview registration support forum here

forums.xbox.com/.../default.aspx

Also,you only need to make one thread about the issue you'd like help with.