Xbox preview dashboard not working

J 4 M B O x,

Check your account e-mail and see if you received a notice about your Gold subscription cancellation. You can also check your
commerce.microsoft.com page to see if maybe there is an outstanding action against your account that needs to be resolved before the subscription can resume. From here you can also click on the Services
& Subscriptions tab to see what your Xbox Live Gold "Expires On" date is.

Yes I know this, the games previously downloaded are still playable, however the place I went into to download all of these games has now completely disappeared! Yes the games with gold! It is telling me to Upgrade my Xbox live to gold, even though I have
gold and can still play online and join parties. Thank you for your reply

James,

The Quests tab is just to step you through functionality and is not the actual functionality, You should be able to go to your My Games & Apps section and see your available 360 games for backward compatibility. In regards to the deals with gold, I'm assuming
you are talking the Games with Gold games that you downloaded? If so, per the
Games with Gold promotion details (at the bottom):

"Free Games Offer: For paid Gold members only. On Xbox One, active Gold membership required to play free games you’ve redeemed."

Since you don't currently have a Gold subscription you lose access to those games. Hope this helps.

Are you refering to Home gold or a 48hour trial or 14 day trial

If trial cards then yes you need actual gold

Trial carda arent actual gold and will only give you temporary multiplayer access not actual gold benefit

If home gold then it should work as is

On the support live chat I've been told to ask for access to the private preview forum so a preview admin can help. Thanks