XBox Powers Off Unexpectedly

Discus and support XBox Powers Off Unexpectedly in XBoX on Consoles to solve the problem; I have a Xbox One Elite. When I am playing a game, any game, about thirty minutes into it, the console and power supply shut off. To reset the system I... Discussion in 'XBoX on Consoles' started by moose0405, Sep 22, 2017.

  1. moose0405
    moose0405 Guest

    XBox Powers Off Unexpectedly


    I have a Xbox One Elite. When I am playing a game, any game, about thirty minutes into it, the console and power supply shut off. To reset the system I have to unplug the power supply, wait a few seconds, then plug it back in and power everything back up.
    I do not have this issue when streaming video like Netflix or watching TV through my cable box, just when playing games. The power supply had a pretty good amount of dust in and around the ventilation ports, I cleaned it out with air duster and am still having
    the same issue. I am thinking this might be an issue with the power supply but would like to see what folks are saying on here. Additionally, I have done the chat thing with Xbox support and it didn't really help much, they just copy and pasted from the trouble
    shooting guide, which I had already done. Thank you

    :)
     
    moose0405, Sep 22, 2017
    #1
  2. DURANTULA 215
    DURANTULA 215 Guest
    XBOX ONE powers off unexpectedly

    Yeah I got hold of microsoft 3 times and on the 3rd they said I had to either exchange it or send it in. But when u do get a hold of them they will tell u to hold the power button for 10secs then unplug your console completely wait 1 min then reconnect it
     
    DURANTULA 215, Sep 22, 2017
    #2
  3. rightasrian
    rightasrian Guest
    XBOX ONE powers off unexpectedly

    Mine has been doing this as well. I'll launch Netflix and it powers off completely. I'll launch Upload Studio and it does the same thing. There's no consistency when it does it (although it's usually at least once every day or two - especially if I'm switching
    apps a lot.) I wasn't sure if this was a general launch software issue or if this is something I should get an exchange for. I'm starting to think the latter and that a patch won't fix this. Other than that, it runs perfectly fine. Thankfully it hasn't ever
    powered off during the middle of a game or movie though.
     
    rightasrian, Sep 22, 2017
    #3
  4. Embryosaurus Win User

    xbox 360 slim turning off

  5. Hordie Win User

    Xbox One shuts off whenever I put in or take out a disc

    Hi Metalgerm,

    See the link below to troubleshoot the Xbox turning off unexpectedly. Also one other thing to note is power. If your Xbox is plugged into a power strip, unplug it from this and plug it directly into the wall. Plugging it into the wall is best practice and
    resolves a lot of power issues.

    Xbox One Turns Off Unexpectedly

    Hope this helps! Post back and let us know!
  6. oOUTSIDERo62 Win User

    My xbox doesn't work

  7. Toxic Raven Win User

    xbox shuts off by it self

  8. JADEMAN7 Win User

    XBOX ONE powers off unexpectedly

    We are having the same issue with our xbox one, and it is one yr old too! Have not bothered with the sending it in for repairs cause I know it will be a pain and i think the warranty ran out anyways.

    Not worth the $600.00 I spent last yr on this model...might have to look into the PS4 instead..
Thema:

XBox Powers Off Unexpectedly

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