Xbox power supply stuck on orange

486c6330-6f66-4505-82f7-d · Aug 16, 2019

My xbox one wont turn on, it does nothing when i press the button.

I have noticed that the power brick light is always orange, i have tried everything unplugging all the cables plugging them back in multiple times.

i even opened my xbox up and cleaned all the dust out but still having the same problem.

I also noticed that when i unplugged my external hard drive that the light would go white and i could play, but now even with it unplugged the light is orange.

any way to fix this or will i have to pay another £30 for microsofts problem?

:)

PalmettoBling

So it's working as long as the External Drive isn't plugged in? That might point to the drive being the issue? That it's causing a short or drawing too much power? I'd recommend checking that drive on another device and see if it works there, or causes
similar issues?

Does having other devices plugged into the USB slots cause issues? Other devices in that specific slot? If it's working without one specific device plugged in it points to the console and power supply it self as not being the root cause of the issue.

XBF Ruben D

Hello DivKez,

Thank you for posting on Xbox Forums. In regards to this issue with your console no longer turning on, have you tried replacing the Power supply unit for this console? Have you tried a different outlet to plug the console into? I understand that you've
tried unplugging the console multiple times already, however, I would recommend trying this

support article step by step to try and resolve the issue.

If you have any other questions please feel free tor reply back letting us know. Thank you again for posting on Xbox Forums.

SA1NT 0F LI3S

It sounds like you may need to purchase a new power supply pack. I had to do this for my original Xbox One and purchased it off of Amazon for around $30 USD.

Geth

You may need to try another outlet. If that doesn't work after all the solutions itself, it may be the brick.

XBF Crystal P

Hey there DivKez!

Thanks for reaching out here in Xbox Forums. If the console is not turning on, we recommend to try the following troubleshooting articles:

Due to opening the Xbox , we recommend reviewing the
Xbox Hardware Warranty & Agreement.

I would like to remind you of the
Xbox Forum Guidelines.

22) Please do not discuss or post links to any topic that could violate the Terms Of Use. Including any threads or posts regarding modifying the way your Xbox operates such 'modding' and/or 'chipping'
your Xbox or otherwise altering the way it is intended to operate. This includes ANY discussion of self-repair. Please only suggest official support procedures as noted on official support pages on Xbox.com.

Thank you for letting us know about the issue. We'll be locking the thread.
If you ever require any help with any other Xbox issues please feel free to come back to the Xbox Forums for further assistance.

Thank you and have a great day.

Xbox power supply stuck on orange