xbox points converted to $ on wrong account

My leftover MS just migrated over to an erroneous xbox live account that i never hooked up to LIVE. i need some one from MS to help me transfer that leftover cash to my current and only GOLD membership account i have with them.

:)

 

Microsoft points conversion on the wrong account

Hey

I got an email recently telling me that my microsoft points had been converted to real money to be used. Unfortunately, the conversion was made on the wrong account and the real money went onto my permabanned account; pyro809. Rather than my actual account;
(this account).

The email told me that there is £6.12 on my permabanned account that had been converted from ms points.

Permabanned account gamertag: pyro809

Actual account I use gamertag:

 

What happens to XBL Points?

Wrong, The points get converted into your local currency, i tweeted xbox rewards asking this

 

You would have to contact support directly, although generally nothing can be transferred between accounts. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

 

Define what you mean by migrated? Like were you in a different region and had leftover currency from that region? Ex. If I lived in Canada for a while and then moved to America. Would my Canadian currency switch to American currency? OR Are you saying
that when they converted your Microsoft Points into Microsoft currency that it somehow ended up on some other account?

If you migrated from another region/country... you are out of luck, unfortunately. International currencies are non-transferable.

If your currency ended up on another account and you only have ONE... how do you know your currency ended up on another account? That is sort of confusing to me. If you feel like your currency ended up not being applied to your account at all or to ANOTHER
account you need to contact customer support at 1-800-4MY-XBOX if you are in the US or Canada or go to
support.xbox.com/.../contact-us if you are elsewhere.

 

MS Points were discontinued, i received an email saying my account had been credited with MS $ instead. Go to buy some DLC today... no credit in the account. I think they refunded my money to a seperate MS account (my hotmail address) rather than the xbox
live activated account i have under my gmail.

 

Microsoft are manually converting any leftover points that anyone may have not converted yet to currency. They're sending emails to everyone that they have converted the points for. So that's how he would have found out.

 

Right. I get that. I am aware that Microsoft is converting points into currency in waves. I was just wanting to clarify what was meant by "migration" because "migration of points and/or currency" and "points to currency conversion" imply two different
issues. I wanted to make sure I understood what was being stated before I continued to try and fix something that wasn't a problem. lol

 

ya, they converted everything over to my hotmail account which is NOT my xbox live account.