Xbox Phone customer service should actually answer phone

/u/Electrical_Artist316 · Jan 14, 2024

I twice used summon a tech support call in one day to get help for a single question, which is still unanswered because both of the times when they called me, I was put on hold after typing in the appropriate digits and then the phone just hung up without saying hello or anything it was like 3 minutes of dead air of me trying to say "Hello. Can you hear me now?" This sounds like an early zeros Verizon commercial.

The hold music even got to record before they picked up to dead air.

In both sentences I heard the whole music stop but no voice on the other end.

The question I was initially going to ask apparently now I have to ask on community instead of the Xbox phone in number.

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Wh4t1sL1fe

Unfortunately xbox customer service. I would go to gethuman.com. This site has actual phone numbers for customer service. Ive seen people on here trying to email about it and its been a nightmare.

promptevo

I'm still waiting an answer from an expert, I'm in UK,someone has a customer service phone number?

perryfletcher

have you tried phoning the xbox customer service they can help over the phone.

Pete Knight1

Is there not a customer service representative or whatever phone number that you can call and talk to an actual person to help try to figure this out

PrimoFuSion

Regardless of whether they are a reputable company or not, to abuse a customer like that is far outside the acceptable level of 'customer service'. The person on the emails should have explained why they require your phone number, and been polite.

A phone call to trading standards should clear the issue up.

Xbox Phone customer service should actually answer phone