XBox PC - troubleshoot with a game

Hi Brad!

Thanks for answering me! No, I got any errors when playing. This issue appeared after the last Xbox Update (Dec 9th). I have no problem with any other game, just this one. I've tried to restart the app, and my pc but it didn't work. I also sent a message
to G5 games yesterday telling them what's happening. They asked me a few questions that I just answered them back. Expecting their response. Thanks again! Best regards,

Hi Malumac,

Thanks for coming to the Xbox forums. Do you get any errors when you try and play? What troubleshooting have you tried? Any additional information will help us to assist you better.

Thanks,

Brad

Been using playstation DS4 controller for years, never had this specific problem with them.

Hey Daniel,

Seems like your computer is up to date, but I would check on the firmware for the controller itself. That can be done on

Windows 10 with the Xbox Accessories App. The
Xbox Support page for connecting the controller via Bluetooth repeat that part many times, so that usually means its a main cause of the issue. I had this issue as well last year or the year before and a controller update resolved it, and hasn't been an
issue since.

Let us know once you've verified that it's updated and see if it's still having problems.

In addition what's ready been said, do you have any other bluetooth devices to check on your PC? Bluetooth headphones or a mic perhaps.

Be aware the plugging in the controller will remove the automatic bluetooth sync. Pretty sure the only way to keep an Xbox One controller automatically synced with a USB cable on PC would be via the official wireless receiver. The receivers have more functions
than the BT method.