Xbox pc app wont let me switch accounts

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community.

Before we try any different solutions, please check if your windows is updated to version 21h1, if not update it.

To update your windows follow the instructions below.

Select the Start button and then go to Settings > Update and Security > Windows Update.

*If there are no updates to be made, and the issue is not resolved please try the alternatives below.

Solution 1:

Uninstall the Xbox app, restart your computer, and install it again from the Microsoft store.

Solution 2:

There are two directories in "%userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker", Accounts and Cache. Each folder has one file in it. Delete them both, and try to log in to the Xbox app again

*Thank you in advance for contacting us, I hope this can help you.

the problem is my twitch account (wrong birthday when sign up on pc)

and the app wont let me sign out/unlink or switch to a new account.... soy i close my twitch account and sign up a new one , after that it said cannot to twitch servers....

sorry for my bad english ^^;

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Yes, I believe it could be related. How long have you been experiencing this?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Caleb, as Windows 11 is relatively new some bugs may exist and will be fixed later on the system with updates, however I had a similar situation in Windows 10, to resolve Had to add the account That I play that is different from my main account login on PC.

To do this go to Settings»Accounts»Email and Accounts» Accounts used by other apps, and add to your other account.

I hope this help.

I have done this multiple times, Even with rebooting at different times to no change. I noticed some people are having issues with the pop-up not allowing them to switch accounts, and I'm not even getting it at all. Could it be related?