Xbox PC app won't let me download certain games

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Sign out of the Xbox app and the Microsoft store, restart your pc and sign back in.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello LM, have you checked if you have the latest version of Windows installed, at 22H2.

See which version of Windows 10 you have

https://support.microsoft.com/en-us/windows/see...

have-12d35019-4da9-0cb1-ba47-f8b031b712ad

Updates are often seen as optional.

Also, make sure all Xbox Apps are up to date in the store, and make sure you have the Xbox Companion App installed, it works with the Xbox App.

Good day!



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Thank you for your understanding.


Respectfully,



Microsoft Moderator

Hello PocketRobot,



Hope you are doing well. Thanks for posting to the Microsoft Community.



First, I would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down.



Can you please let us know if you still need assistance with this, or if you already solved it through another path? Again, our apologies, and thank you for your understanding as we try to catch up.



We look forward to your reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

I am logged in with the same account as the xbox game pass. I did not purchase the "ultimate" subscription, only the standard one, which as I understand it, should include all of the games. But as I said, I can download the games on my surface,
but not my desktop.

The standard Game Pass only works on the Xbox console. the only games that work on the Pc are "Play Anywhere" titles, which are none of the ones you are trying to access.

Sorry.