Xbox PC app requires Windows Hello Pin despite Windows Hello being disabled on all devices

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hi, thank you for the advice but it specifically is not asking for an Xbox pin, and will not let me enter more than four digits when prompted for my non-existent pin. Whenever it says my pin is incorrect, it explicitly tells me to change my pin through Windows Hello. Everything that is going on here is all on Windows computers. No consoles are involved. I can't get a screenshot at the moment as the computer that's been having the error is currently in use and I cannot get access to it, I will edit this post or reply to it with a screenshot when I am able to get to it. A quick rundown of the situation is as follows:

There are two computers upstairs, one with Gamepass Ultimate, one without

We are trying to put the Gamepass Ultimate account onto the computer that does not have it.

When trying to sign in, the Xbox PC app asks for a Windows Hello Pin that does not exist

There is no possible way to bypass this pin, and no pins work, as no pin exists.

We try logging a different account onto the computer, it asks for another pin that does not exist.

App thinks its a dictionary attack and locks us out of the Xbox PC app

We just want to get my account onto a new computer, that's all we want, but it's asking for login info that doesn't exist

Thank you for the response.

Were you able to perform the troubleshooting here: Troubleshoot problems with Windows Hello - Microsoft Support

Hello Codi Lambert,

Thank you for posting in Microsoft Community.

I can see that you are having issues with your PIN, let me see how I can assist you with this concern.

If you’ve forgotten your PIN and can’t access restricted console features, follow these steps:

1. When you’re prompted to enter your PIN on the console, enter any 6-digit combination three times.
   
2. Enter your Microsoft account password when prompted.
   
3. Select Make a new PIN.
   
4. Enter a new PIN, and then enter it again to confirm.
   

Please see PIN troubleshooting here: Manage a PIN for your Xbox profile | Xbox Support

Can you also share a screenshot to where you are getting this PIN error.

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

When it asks for a pin is this because it is trying to set up "Windows Hello"? If so I have this issue where logging into my work device with the Xbox App it tries to setup Windows Hello and askes for my PIN which is rejected despite it being correct.
The irony is my work device doesn't support windows hello. So far been unable to get it working