Xbox PC app login issues

Rykkr · Nov 30, 2021

Over the past couple of months, I've had a consistent issue where I am no longer being automatically signed into the Xbox App for PC when logging into my computer. I log into both with my Microsoft account, and the only way to fix this is to manually sign into the Xbox App every time I sign into my computer again. While very annoying, this would not normally be a big enough problem to post about. However, I also have trouble signing into the App this way sometimes as well, getting the error "We are unable to sign into your account at this time". Which if I keep attempting to sign in every couple of minutes usually just fixes itself.

*Moved to Gaming and Xbox"

:)

XBF Diego M

Hi Marek,

Have you tried the Xbox App Beta on PC or tried logging into the Xbox App for mobile?

Have you tried to login to the same account on the Xbox App on a different PC to isolate the issue?

XBF Diego M

Hi Marek,

Have you tried the Xbox App Beta on PC or tried logging into the Xbox App for mobile?

Have you tried to login to the same account on the Xbox App on a different PC to isolate the issue?

XBF-JoannaDark

Hi Rykkr,

Thanks for reaching out to the Xbox forums! I am sorry to hear that you are struggling with the Xbox App. I am more than happy to help and provide you with a solution to troubleshoot this issue, which I encountered recently when opening the Xbox App.

Solution 1: Make sure you do not have other programs like

Anit-virus
Firewall
PC Optimizers

Blocking the game

Solution 2: When your Xbox app isn't working, you can try resetting the Xbox app to solve the problem. Here are the detailed steps.

Press Win + I to open Windows Setting.
Select the Apps category. Make sure Apps & features are selected in the left pane. In the right pane, input Xbox in the search box.
In the following window, select the Reset button. Then check if the Xbox works appropriately.

Solution 3: when the error appears click more info or choose to sign out and sign back in

Solution 4: Reinstall the Gaming Services app on your Windows 10/11 device:

Select the Search icon on the taskbar, type PowerShell, right-click on Windows PowerShell, and select Run as administrator.
In Windows PowerShell, type the following command and press Enter:
get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
In the same window, type the following command and press Enter:
start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
Restart your device and try to install the game again.

Finally make sure the Xbox app is updated. To do this, you can open the Windows Store and update the app through there. Here is how to do this Turn on automatic app updates (microsoft.com)

I hope these suggestions help! If this answers your question, please mark the thread as “Answered.”

SammyVS

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Install or open Xbox Companion on your PC, login with your account in this app, then open the Xbox app and see if that resolves the issue.

XBF Javier R

Hello Marek,

We understand that you're experiencing login issues with the Xbox app on a Windows PC.

Please attempt to follow our fix problems signing into the Xbox app support article for direct
assistance with any login error experienced on a PC.

Try this and let us know the results.

Best wishes!

Xbox PC app login issues