Xbox PC App/Games Pass Crash PC and Forces Restart

Hello Jon-Symo,

Let's try this and see if this resolves your issue.

Solution1 : Reset Windows 10 store & Xbox app

1. Open Settings.

2. Go to Apps -> Apps & features.

3. Look for Microsoft Store/Xbox App and click it on the right side.

4. The advanced options link will appear. Click it

5. Next, click on the Reset button to reset Microsoft Store/Xbox App to the default setting.

Solution2: Try reinstalling the Gaming Services package on your Windows 10 device:

1. Right-click the Start button in the lower-left corner of the main screen, and then select Windows PowerShell (Admin).
   
2. In the Administrator: Windows PowerShell screen, type the following command and press Enter:
   
3. Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers
   

Solution 3: Disable Advance Installation

Open the Xbox app, navigate to Settings>General and turn off the "Advanced Installation and management features" option in the Xbox app.

Solution 4: Disabling other services

• On the windows search bar, type "MSConfig" and open the system configuration app, and then hit enter
  
• select the Services tab
  
• Click and make sure to Hide all Microsoft services.
  
• Then press the Disable all button and apply.
  

Solution 5: Disable anti-virus

• Disable your anti-virus software
  
• Then restart your PC
  

Thanks,

Exact same issue here I was about to Reinstall windows before I stumbled uppon this post.

Had to restore to a previous point quite a few times now.

At least I managed to get Forza 5 before the errors started popping up but even that does not start up from the app.

Hopefully it get resolved soon!

Same issues! Timing on this was horrible... Just finished building a new PC, and both games I installed from XBOX Game Pass Ultimate crashed on launch (Halo and Destiny.) Spent hours troubleshooting only to find out that this is a problem with XBOX/Microsoft Gaming Services possibly?

I also then installed games through steam and have ZERO issues. I obviously can't play Destiny Witch Queen as its purchased through XBOX.

REALLY need a fix to this ASAP.

Hello,

I wanted to update this thread regarding many users still experiencing BSOD issues when attempting to install or play a game via PC Game Pass. Another update went out late Friday and is slowly making its way through. Please make sure that you check the Windows Store, and when you update the Xbox app and Gaming services, you should be on 3.63.22003.0 Gaming Services. After this update, please submit a bug report if you are still experiencing BSOD issues. I will post the steps below.

How to check Gaming services version Xbox App

• Open the Xbox app
  
• Click on your Profile and then click settings
  
• Then click on About and under Versions you should see Gaming Services version 3.63.16003
  

Submitting a bug through the Xbox App

1. Navigate to the top right of the application and select your Gamer pic icon
   
2. Select “Feedback” in the drop-down menu
   
3. Select “Report a problem”
   
4. Click "Give new feedback"
   
5. Add [Xbox Forum] in “Summarize your feedback” followed by a feedback summary
   
6. Category should automatically be selected.
   
7. Once complete, post the title of the bug report along with the submission date in this thread
   

I hope these suggestions help! If this answers your question, please mark the thread as "Answered."

Hello,

Windows comes with Windows Defender, and you can use that in the meantime as we continue to work in getting another update to fix this.

Thank you