Xbox PC App crashes when opening the game pass site

Discus and support Xbox PC App crashes when opening the game pass site in XBoX on Windows to solve the problem; Since the last two updates of the Xbox App it crashes as soon as I open the Game Pass section. Social and Store are no problem. I got this error on my... Discussion in 'XBoX on Windows' started by RootWoot, May 30, 2021.

  1. RootWoot
    RootWoot Guest

    Xbox PC App crashes when opening the game pass site


    Since the last two updates of the Xbox App it crashes as soon as I open the Game Pass section. Social and Store are no problem. I got this error on my PC and my notebook. I reinstalled a backup of my PC with an older version of the XBox App and it works just fine as long as I keep denying the update. I have even tried to log into my wife's notebook with my MS Account and installed the Xbox App: it crashes there also on the Game Pass section.

    Funny thing: using my wife's account who has no Game Pass Ultimate subscription there is no crash when opening the Game Pass section.

    Of course I have also tried the standard problem solving options like resetting and reinstalling the app.

    There is always this error in my Eventlog:

    Name der fehlerhaften Anwendung: XboxPcApp.exe, Version: 0.0.0.0, Zeitstempel: 0x609eb2f2

    Name des fehlerhaften Moduls: ucrtbase.dll, Version: 10.0.19041.789, Zeitstempel: 0x2bd748bf

    Ausnahmecode: 0xc0000409

    Fehleroffset: 0x000000000007286e

    ID des fehlerhaften Prozesses: 0x3adc

    Startzeit der fehlerhaften Anwendung: 0x01d754e789a97524

    Pfad der fehlerhaften Anwendung: C:\Program Files\WindowsApps\Microsoft.GamingApp_2105.1001.19.0_x64__8wekyb3d8bbwe\XboxPcApp.exe

    Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\ucrtbase.dll

    Berichtskennung: 36193eb4-7ad9-43ec-a664-f3514d3e44a5

    Vollständiger Name des fehlerhaften Pakets: Microsoft.GamingApp_2105.1001.19.0_x64__8wekyb3d8bbwe

    Anwendungs-ID, die relativ zum fehlerhaften Paket ist: Microsoft.Xbox.App

    As the ucrtbase.dll is related to the vcc runtime I had already tried reinstalling every VCC+ package I could find.

    It seems to be somehow connected to my account because this problem reproducable on 3 different PCs.

    Anyone any idea?

    :)
     
    RootWoot, May 30, 2021
    #1
  2. nielubiebudyniu Win User

    Metro Exodus - Launch nothing happens PC

    HERE IS A WORKING SOLUTION TO Metro Exodus crashing in XBOX Game pass for PC. This worked for me 100% each time the game crashed, and after trying to uninstall it I got stuck with unplayable game, unremovable game files. I went through points 1-5. I managed
    to beat the game after several crashes and remove it recovering 60 GB disk space ;) .

    So if anyone has issues with Metro Exodus crashing on PC/XBOX GAME PASS and is unable to sucessfully uninstall the game and free the disk space do this:

    1. Uninstall XBOX Game Pass for PC APP
    2. go to your Windows 10 Update Menu and Press Update
    3. restart Windows
    4. Install Xbox game pass App again
    5. Open Xbox game pass App and Press Install Metro Exodus (it will not take long because the game is already there, just a tiny part of it will be brought back).
    This way the game should be playable again or , if you wish you may NOW finally unistall it and free your disk space.

    This will not stop the ME from crashing but will make it playable und uninstallable :)

    The tricky part is that when the game crashes and we want to uninstall it, some part of the Windows update is removed with it but not the game so the disk space cannot be freed nor game started untill you do the points 1-5 and get your Windows updated again.

    This problem has been known for a few weeks now but no patch from XBOX so far.

    I hope this will help :)
  3. Ricardo Cintra Win User

    Game Pass for PC, Not recognizing purchased game as being purchased. Outer Worlds

    For you use the Game Pass on PC with Windows 10, try this steeps:

    1 Open the Xbox(beta) App [the Game Pass run for this App and then;

    2 Try run the Game
  4. Seb_331 Win User

    Xbox App keeps closing on freshly installed PC

    Thanks, but that did not help. I signed up for game pass using a browser (after restarting the PC to ensure the app was definitely not running) and that went fine. Then I started the app and sure enough, it recognized that I now have a Game Pass.

    But now it crashes (if that's what it is) when I try to download a game.
  5. NoahMST Win User

    PC Game Pass game will not launch, crashes on splash screen

    I had this issue in the past with Hitman 3 when that first launched on Game Pass, but that was fixed by leaving the Insider version of the Game Pass app.

    Now I'm not in the Insider app anymore, and Vampire Survivors is the only game I've had this issue with. And there are no errors that come with the crash, the game window just closes about 1 second after opening
  6. XBF Brad A Win User

    Can't install pc game pass games using xbox beta app, have to go through the microsoft store

    Hi Fixxx3r,

    Thanks for coming to the forums with your issue. This is the case in this. The app is not used for installing game pass games, you need to go to the Microsoft store, or the

    game pass site
    . You can look over the Xbox Game Pass for PC (Beta) FAQ.

    Thanks,

    Brad
Thema:

Xbox PC App crashes when opening the game pass site

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