Xbox PC App and external hard drive not allowing to download

Please tell users of the xbox one that once they allow the xbox one to format an external hard drive they will be unable to use this hard drive with there PC. I have very little interest in downloading the games i've played onto it. I mainly wanted to
download movies from my external hard drive to my xbox one for viewing movies. Same with songs (much like on the ps3 or even the xbox 360) I am very dissapointed with the download as it does not allow me to do this and futher more i now have a useless external
hard drive!

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

- Open Windows 10 File Explorer (Windows + E), locate and right-click on the USB drive, select "Format".

- Set the NTFS as the target file system, tick "Quick Format" and click "Start" to start the formatting.

- When the process completes, click "OK" to confirm.

Afterwards try to use it again.

Have you used the External hard drive on any other systems? (PC maybe) if so this caused the hard drive to be incompatible with downloading games and you must reformat the external hard drive.

It never prompted to format hard drive it just prompted to download the media player preview app which allows me to view files in my hard drive, I can't find any other app that suggests external storage, and the USB cable has a different connection on the
back of the hard drive, where would I find another one of those cables?

Hello Anonymous_375,

Thank you for posting in the Microsoft Community.

I can see that you are having trouble downloading games on your external hard drive. There are a few possible reasons why this might happen, such as:



- Your external hard drive is not formatted for Xbox One or Xbox Series X|S.

- Your external hard drive does not have enough free space to download the games.

- Your external hard drive is not connected properly to your console or has a faulty cable.

- Your console settings are not configured to download games to your external hard drive.



To troubleshoot this issue, please follow these steps:



1. Make sure your external hard drive is compatible with your console. You can check the compatibility requirements here: Troubleshoot external storage detection on Xbox | Xbox Support

2. Make sure your external hard drive is formatted for your console. You can format your external hard drive by following these instructions: Manage storage on your Xbox console | Xbox Support

3. Make sure your external hard drive has enough free space to download the games. You can check the available space and manage your storage by following these steps: Find your games and add-ons | Xbox Support

4. Make sure your external hard drive is connected properly to your console and has a working cable. You can test the connection by unplugging and plugging back the cable, or trying a different USB port on your console.

5. Make sure your console settings are set to download games to your external hard drive.

Please see: Game installation issues on PC | Xbox Support



If you have followed these steps and still cannot download games on your external hard drive, please contact us again and provide us with more details about the issue, such as:



- The model and capacity of your external hard drive.

- The error message or code you see when you try to download games.

- The games you are trying to download and their sizes.



We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.