Xbox payment not reedemed

nopepatryk · Apr 19, 2020

I bought an 'Xbox Gamepass Ultimate' for 1 month on 12nd of April but when I wanted to use and I clicked on the last OK button it said 'This code has been already reedemed'. I did not deal with it because I could play and I used the Gamepass
and Gold functions. But today, on 19th of April I tried to play and it said I do not have access to play Xbox Gold games and it redirected me the buying page.

I have no idea what could I do because I do not really want to buy it again! Please help, thank you

:)

wi7bit

Tell me if I'm wrong, but as far as I know, you cannot purchase just a one month option outside of monthly subscribing.

If you don't want to subscribe on your account, the only options you have are 3, 6 or 12 months. The one month options to buy outside of a subscription are for new customers only.

Where did you buy this from? I suspect this didn't go through and is the reason it didn't extent.

I can buy Gamepass Ultimate for 1 month and I buy it there for years where I bought this

Gamepass Ultimate only became generally available in June last year. You can purchase a one month key from lots of retailers, but if you try to redeem it, it shows an error and states that it's for new members only.

CreativeBlack

Es mejor el numero servicio de Xbox te tu pais para hablar con ellos directamente y comentar tu problema

XA JJKILLERs

You may want to get into contact with xbox support if you want to solve this issue: http://support-origin.xbox.com/en-US/contact-us

This automatic bot cannot help in this problem. Does Microsoft have a support email adress maybe or something else?

His link will take you to the request a callback option as well

PokemonNerdist

I am having a similar issue. Any game I try to play, prompts me to sign into my account, and purchase xbox live gold even though I have been a member for years. I literally cant play anything or change my payment information on my PC or phone. I performed
a hard reset and reinstalled the account to no prevail...and of course you cant get a hold of any real human that can help.

nopepatryk

Tell me if I'm wrong, but as far as I know, you cannot purchase just a one month option outside of monthly subscribing.

If you don't want to subscribe on your account, the only options you have are 3, 6 or 12 months. The one month options to buy outside of a subscription are for new customers only.

Where did you buy this from? I suspect this didn't go through and is the reason it didn't extent.

I can buy Gamepass Ultimate for 1 month and I buy it there for years where I bought this

Xbox payment not reedemed