xbox pass paid twice

Ask for refund here: http://support-origin.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

On other hand you can contact support and explain the issue (as suggested): https://beta.support.xbox.com/contact-us

Hi JoãoSimões2.

On some occasions, banks double charge a product due to a system failure. First verify that this is the case to request a refund from the bank you use.

To check if the double charge was made by your Microsoft account, you can check it at the following link:

https://beta.support.xbox.com/help/subscriptions-billing/billing-payment-updates/check-xbox-purchase-history

Hello, look in the payment history, take a screenshot and forward it to the support, they can help you

Hi BryceWaterman, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

You can definitely request a refund by signing in to https://xbox.com/refunds.

Of you can manually submit a refund request by following the steps below:

Go to https://account.microsoft.com/billing/orders and then copy the order number for the second transaction and then fill out the refund webform: https://support.xbox.com/en-US/forms/request-a-...

Contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us