Xbox Party Chat on the Fritz

That's not what the last chat agent told me. He told me he will make sure I receive it

Fritz Q.: Yes.

Fritz Q.: Please do.

Fritz Q.: And here's the reference number to support you just in case. 1336372421

Fritz Q.: We here will be also checking things out for you as well.

Fritz Q.: Just to make sure that you will do receive the reward code on your account.

Hi there
EPICONLP,

Thanks for reaching out to us in forums for this Teredo issue. I recommend trying the following troubleshooting article:
”I get an error message when I run the ‘Test multiplayer connection’ on Xbox
One”.

As you've indicated with your placement in the forums that you're using a Fritz!Box, if you're having issues with getting the correct settings to enable Teredo (which you need for multiplayer and party chat), here's how you can contact them should
you need to:

AVM FRITZ!Box: Visit FRITZ!Box Service

Try this out and let us know the results.

Hi Moritz,

Thanks for the reply. When it comes to the FRITZ!Box, you would need to enable that Teredo tunneling on it in order for a network security, especially on an IPv6 connection. For Teredo to function normally, the router needs to be configured to enable
Teredo connectivity. The Teredo IP address is only necessary for Xbox Live party chat and multiplayer features, which means that if you're wishing to play Forza Horizon 4 online in a multiplayer setting and connect with your friends via party chat, it
is necessary. Solution 6 from second link provided by XBF George is the

If you do not feel comfortable changing the settings yourself, then you may need to reach out to your ISP to see what may be done on their end to safely effect that change to enable the Teredo. You can also check our Xbox Forums specifically
for individuals using FRITZ!Box by
clicking here.

FRITZ!Box Service would also be a good place to seek some advice as well.

I hope that this info helps a bit more!

Hi maxschweizer,

Thanks again for keeping us updated with your replies. If I'm reading your screenshots correctly, your network hardware is a Fritz!Box, correct?

If this is accurate, then you may also wish to check the settings in the router itself to ensure that you've got Teredo tunneling enabled since this is necessary for a secure connection to Xbox Live for multiplayer gaming and party chat functions.
If not enabled, you may not be able to connect to Xbox Live. Usually you see this with Xbox One but it is also true for the Xbox 360 as well. This is something that has been known to happen with that type of router.

You can find out how to check Teredo connectivity for your router in its manual or on the manufacturer’s online support site. For FRITZ!box routers, see:
Visit FRITZ!Box Service or the Xbox Support Forums for AVM gateways
at Xbox Forums: Fritz!Box. Additionally, if you do not feel comfortable making changes to the settings yourself, you may of course reach out to your ISP
directly for assistance as previously recommended by my fellow XBF member.

Give this a try and let us know the results!

I hope that this helps you a bit more!

Hi Noa,

Thanks for reaching out to us today. I would like to clarify a bit more on what is going on so we can further assist. Are you having trouble with party chat? Is there any error messages showing up ? Also, I believe you mention you're trying to configure
your router settings have you been able to check your Fritz!Box Modem/Gateway manual?