Xbox Party Chat issues and Streaming lag on LAN

Thank you for keeping us in the loop. We would like to verify if you have contacted your Internet Service Provider (ISP) about this matter.



We also suggest that you perform a clean boot on your computer. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 10. To proceed, you may refer to this

link.

Kindly update with the results, after you perform a clean boot.

Hi,

To further isolate the issue, we need to gather more information. Kindly answer the questions below:

Have you tried updating your graphics drivers?

Did the issue start after an update?

Meanwhile, we suggest that you check for Windows 10 update. You may refer to this

link.

My Windows 10 device is on the creator's update, drivers are upto date, I spent 6 hours yesterday with an Xbox support rep looking at this and discovered the following issue

IF I run the network detailed stats on the xbox I get 160ms ping (UK->US) but the correct download 300mbps and upload 20mbps speeds

BUT

If I run the same test through the Xbox app whilst streaming my console the download speed drops to 1mbps but the upload remains the same

Naturally the Xbox support blamed my home network and disconnected but I have now had a friend of mine do the EXACT same test on his xbox and PC, he gets the same problem a drop of his download speed when streaming to his PC.

The Xbox and PC are wired separately into the router

We will appreciate if you can update us with the results.

That is all done but no change. Xbox is in DMZ, port forwarded those ports to the PC too.

Since the provided solutions were unable to resolve the issue, we need to gather additional information to further isolate your concern and provide you a different solution.

• Is your Xbox console getting the network connection directly from your router or your computer?
• Are you experiencing the same issue if you connect the devices wireless to the network?
• Are you experiencing the same issue if you stream on the Xbox only?

1). The console is connected to Router by Cat6 as is the PC

2). Never tried WiFi as wired cable is always better

3). What do you mean by stream on the Xbox only?

Hi,

Network issues while playing online can occur due to several reasons. For us to isolate the issue, kindly provide us the information below:

• Have you done any changes on your computer or your network hardware settings prior to the issue?
• Does the same issue occur when you are connected to a different network?

You can also perform the suggested solutions provided on this
link.

If you need further assistance in configuring your network settings on your router, you can contact your Internet Service Provider.

Nope, my internal network has been the same and I've got no other network to even try it on.

Before we continue troubleshooting your concern, please clarify the following information:

• Are you still experiencing the same issue after performing the steps provided on this
  
  link?
• Have you tried to restart your devices and your router?

You can also update the Xbox App to enable new features and improve the app's performance by follow the steps below:

1. Click start, and then type Windows PowerShell on the search box.
2. Right-click, and then select Run as administrator.
3. Type the following command to uninstall Windows Store: Get-AppxPackage *xboxapp* | Remove-AppxPackage
4. Hit Enter.
5. Launch Windows Store again and download Xbox App.

If the issue persists, you can reply to this post so we can find another way to resolve your concern.

Hi yes the issue persists after a restart of the PC and router, the XBox app is at the latest version from the Store.

If you are still experiencing the same issue after performing the steps that we have provided, we suggest that you perform the solutions provided on this

link to resolve issues with Party Chats and network errors on the Xbox App.

We will appreciate if you can update us with the results.

That is all done but no change. Xbox is in DMZ, port forwarded those ports to the PC too.