Xbox over charging!!!!

Humorse · Mar 30, 2014

I have gotten charged 6 times in the last 3 months for the basic online live play. Why is this?

:)

RippenHarra · Mar 30, 2014

OPTIONS, not a rant, just an observation.

So what are Sony Charging for with the PS4 its clearly $150 over priced?

Hoveringpie · Mar 30, 2014

xbox one controller

I had it a while ago, Every time I was charging my controller it would stop charging and disconnect, I would unplug the charger it would re connect then it started over and over. I updated my controller and it seems fine now. Maybe a bug in the controllers
memory.

WPAK · Mar 30, 2014

Hi there,

use the link http://billing.microsoft.com it should show the reason for the transactions.

If it doesn't show them or it shows that you were charged twice the best thing to do is to contact Xbox Support.

To contact Xbox Support use
support.xbox.com/contact-us to see all available options to contact them. To get the Phone number and opening hours use this link:

support.xbox.com/contact-us

BossWhistle4181 · Nov 22, 2014

I am having the exact same issue - I have been charged the 9.99 fee 4-5 times in the last two weeks. There is no way to look it up or contact anyone. I was on the phone for 1/2 hour and then the agent (Angel) tells me to call back later or tomorrow because
she has to restart her computer.

Does not seem to be any way to contact them through email or written mail.

onyxishere · Oct 31, 2018

For future reference it would be better for you to create a new thread detailing your issue for us.

Anyway, sorry for the inconvenience you've had with billing. Unfortunately we cannot help with billing issues here, it must be handled through phone support. Also, they do not handle billing issues via chat or email. Hope you're able to get it resolved
quickly and if someone says to call back later have them transfer you to another person.

onyxishere

For future reference it would be better for you to create a new thread detailing your issue for us.

Anyway, sorry for the inconvenience you've had with billing. Unfortunately we cannot help with billing issues here, it must be handled through phone support. Also, they do not handle billing issues via chat or email. Hope you're able to get it resolved
quickly and if someone says to call back later have them transfer you to another person.

WPAK

Hi there,

use the link http://billing.microsoft.com it should show the reason for the transactions.

If it doesn't show them or it shows that you were charged twice the best thing to do is to contact Xbox Support.

To contact Xbox Support use
support.xbox.com/contact-us to see all available options to contact them. To get the Phone number and opening hours use this link:

support.xbox.com/contact-us

BossWhistle4181

I am having the exact same issue - I have been charged the 9.99 fee 4-5 times in the last two weeks. There is no way to look it up or contact anyone. I was on the phone for 1/2 hour and then the agent (Angel) tells me to call back later or tomorrow because
she has to restart her computer.

Does not seem to be any way to contact them through email or written mail.

Smwutches

From what I've read, it was only available as a one day sale on Sept. 30. You would have to try calling support to see if they will do anything, but it does state that there are no refunds on everything in the marketplace.

Smwutches

I haven't seen it on my console, but if they are still advertising it and it doesn't say anything about it being one day, hopefully they can help. But phone support would be the only ones who could do it.

Xbox over charging!!!!