Xbox Online Privacy Settings Bug?

Hi there ColeWilson2,

Im sorry to hear about your problem.

Just to start with, are you subscribed for xbox live gold or xbox game pass ultimate?

If not then this will be your problem.

You can sign up for either one in the link i have provided.

https://www.xbox.com/en-GB/live/gold

Hope this helps.

Thanks for the response, but I do not have a xbox I have a switch and want to play with my xbox friends. when I clicked on the link you sent it sent me to https://beta.support.xbox.com/ which
does not hep me

Hi Johnatho,

Thanks for coming to the forums with your issue. Sounds like the cross play is not enabled in settings, were you able to look at the
privacy and online settings? We will give you the
steps to change the exact ones for the cross platform use.

1. make sure you are on the adult account, if on a child account.
   
2. Once on the adult account, hit the guide button on controller(Xbox symbol that lights up) this pulls menu on the left side.
   
3. Scroll right to the gear looking icon, go to settings.
   
4. Once in settings, you will be on account go to Privacy and online safety.
   
5. Then choose Xbox live privacy.
   
6. You should see the options, child, teen, adult, view details and customize, contact preferences.
   
7. Go to view details and customize, then communication and multiplayer.
   
8. The two you want to make sure say allow and everybody are:
   
   1. "you can play with people outside of Xbox live" set to allow
      
   2. "you can communicate outside of Xbox live with voice and text" set to everybody
      
9. When you launch the game there is also one in the game settings. If not there then they removed.
   

Hope this helps.



Thanks,

Brad

Hi Sergio,

Some features in games have age restrictions and if it's not allowing you to use those features, then it's possible the account is listed as a child account based on the age used during account creation. Check your Xbox Live online privacy on your Xbox One
or Xbox.com. From the Xbox, go to Settings>Account>Privacy & online safety>Xbox Live privacy, and if allows you to change your privacy settings, then it is an adult account and there is a bug with the game. If it does not allow you to change any of your privacy
settings and asks for an adult account to sign in to makes changes then you have a child account and will need a parent account to allow these features in game.

Here is an article on Xbox online safety:
https://privacy.microsoft.com/xbox-one-privacy-and-online-safety

Depends if Microsoft are aware of this bug. I would try emailing them to alert them so they can get this problem resolved faster.