Xbox Ones S loses HDMI signal when starting PUBG

Discus and support Xbox Ones S loses HDMI signal when starting PUBG in XBoX Games and Apps to solve the problem; I started up my Xbox today and everything was working fine up until I tried playing PUBG and all of the audio including party chat cut out abruptly... Discussion in 'XBoX Games and Apps' started by ALPHA TERRANIMA, Dec 13, 2017.

  1. Xbox Ones S loses HDMI signal when starting PUBG


    I started up my Xbox today and everything was working fine up until I tried playing PUBG and all of the audio including party chat cut out abruptly with my TV displaying the "No HDMI signal found" screen. A hard reboot later upgraded the issue to simply
    not having any video output from the Xbox whatsoever while still being able to at least hear system noises and party chat. I did another hard reboot after that one and had no issues when I tested other games before attempting to play PUBG again. All that happens
    when I do launch it is the splash screen appearing for the few seconds it normally appears for followed by the TV going straight to the "No HDMI signal found" message. As far as I know, this is the first time such an issue has come up since there does not
    appear to be any similar cases documented online. Is anyone else on here having this issue as well?

    :)
     
    ALPHA TERRANIMA, Dec 13, 2017
    #1
  2. SteleAtSea
    SteleAtSea Guest
    Xbox One S loses HDMI signal every few minutes during gameplay

    I have a KS8000 and a Xbox One S. Both were only purchased 2-3 months ago. Every few minutes, the Xbox One S loses HDMI signal. I have tried switching HDMI ports and using different HDMI cables and the effects are the same. Signal loss does not occur for
    other systems I have used on the same HDMI ports, i.e. Apple TV, PS4, Wii U, etc.

    Can anyone help diagnose the issue? Thanks.
     
    SteleAtSea, Dec 13, 2017
    #2
  3. LatentDefect
    LatentDefect Guest
    3D Blu-ray movies no longer play in 3D mode

    +1 from me. Xbox One (no S) works on the menu but signal is lost when starting the main feature.
     
    LatentDefect, Dec 13, 2017
    #3
  4. CrazY1985
    CrazY1985 Guest

    Xbox Ones S loses HDMI signal when starting PUBG

    Have you tried reinstalling PUBG?
     
    CrazY1985, Dec 14, 2017
    #4
  5. I reinstalled it yesterday and the same issue is still happening.
     
    ALPHA TERRANIMA, Dec 14, 2017
    #5
  6. have you tried changing to a different HDMI slot and your TV?
     
    VotedCheetah488, Dec 14, 2017
    #6
  7. Yes. I even swapped out the HDMI cable for a different one and the issue persisted.
     
    ALPHA TERRANIMA, Dec 16, 2017
    #7
  8. Xbox Ones S loses HDMI signal when starting PUBG

    Check to make sure that the hdmi cable is plugged into the xbox the right way make sure it says "To TV" and not "Cable". and make sure you are on the right hdmi 1 2 or 3
     
    PB Rocketleague, Dec 16, 2017
    #8
  9. Update: I reinstalled after the today's patch to test it out and it still cuts out after the splash screen.
     
    ALPHA TERRANIMA, Dec 19, 2017
    #9
  10. Update 2: Finally Working Edition

    Disabling HDR and 4K appear to fix the issue. I loaded up the game after doing so and finally got to the main menu, albeit with some weird stutter after the splash screen.
     
    ALPHA TERRANIMA, Nov 2, 2018
    #10
  11. ALPHA TERRANIMA Win User

    Xbox Ones S loses HDMI signal when starting PUBG

    Update: I reinstalled after the today's patch to test it out and it still cuts out after the splash screen.
  12. ALPHA TERRANIMA Win User

    Xbox Ones S loses HDMI signal when starting PUBG

    have you tried changing to a different HDMI slot and your TV?
    Yes. I even swapped out the HDMI cable for a different one and the issue persisted.
  13. VotedCheetah488 Win User

    Xbox Ones S loses HDMI signal when starting PUBG

    have you tried changing to a different HDMI slot and your TV?
  14. ALPHA TERRANIMA Win User

    Xbox Ones S loses HDMI signal when starting PUBG

    Have you tried reinstalling PUBG?
    I reinstalled it yesterday and the same issue is still happening.
  15. ALPHA TERRANIMA Win User

    Xbox Ones S loses HDMI signal when starting PUBG

    Update: I reinstalled after the today's patch to test it out and it still cuts out after the splash screen.
    Update 2: Finally Working Edition

    Disabling HDR and 4K appear to fix the issue. I loaded up the game after doing so and finally got to the main menu, albeit with some weird stutter after the splash screen.
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Xbox Ones S loses HDMI signal when starting PUBG

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