Xbox one

hi I bought my son the 12 month x box live and was activated in December but gone since Feb can you explain why

:)

 

Xbox One Late Pre Order

also these 2;

Xbox One Day One Edition Console with Ryse and Dual Charging Station | Microsoft Xbox One | SimplyGames

Xbox One Day One Edition Console with Battlefield 4 and Dual Charging Station | Microsoft Xbox One | SimplyGames

 

Xbox Day One Edition Headset

Xbox One Chat Headset - Microsoft Xbox One - Xbox-One (Accessories)

Not sure how much, if any, postage is though.

 

Hi there,

please double check http://account.microsoft.com/services to see if the subscription is showing there.

If the subscription shows, try the following steps

Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)

Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
Restart or Power Cycle Xbox One Console

Redownload your profile

If these steps fail or the subscription doesn't show, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
Contact Us | Xbox Support

Xbox Support can do a more in-depth check on what may have happened.

Let us know the results