xbox one: xbox button not responding

SlOpPy GZUS · Nov 25, 2015

I was playing fallout 4 when i decided to quick save then exit the game. Obviously the only way to exit a game on xbox one is to hit the xbox button to go back to the main screen. I had just done it moments before to upload a clip i created on upload. For
whatever reason it didn't work. This was a wireless controller i tried. I have an older wireless controller so i tried that one as well with no such luck. So i tried my sons wired controller... same thing nothing. I just ended up shutting down my xbox the
button on the front of the console. I did receive a system update earlier today.... should i try updating my controller(s). I also had problems in upload. I couldn't move the cursor over an letters when i went to to add a title to my clip. Any help or suggestions
will be greatly appreciated.

:)

muNespl · Nov 25, 2015

Xbox one gamepad does not responding. HELP (NO ANSWER IN INTERNET)

Xbox one gamepad does not responding for sync button and it also not vibrating when i plug in usb. Xbox button flashes and gamepad working. (USB not connecting)

KoppanYNWA · Nov 25, 2015

Wire less Controller LB Button not responding properly

My Xbox one wireless controller's LB Button is not responding properly. It's having a delayed response to click

BinaryXtreme · Nov 25, 2015

Hi, sorry to hear you're having troubles. Try unplugging your XBOX from the electricity, wait 10 seconds or so and reconnect. If that doesn't solve the issue, then update the controllers. Good luck and hope this helps.

XBF Lance J

Hey TwoGen,

Thank you for reaching out. Make sure this isn't firmware related by
checking for a controller update on your console. If it feels like the button itself is giving up, you can try creating a

service order if the controller is still within warranty. Hope this helps!

BinaryXtreme

Hi, sorry to hear you're having troubles. Try unplugging your XBOX from the electricity, wait 10 seconds or so and reconnect. If that doesn't solve the issue, then update the controllers. Good luck and hope this helps.

[ A J ]

Hi, Songlapsaha! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

* Please try power cycling both your console and the controller, like this:

- While your controller is on, press and hold its Xbox button until it shuts down.

- Remove your controller's batteries and the Micro-USB cable for a minute or two.

- Press and hold your console's power button until it shuts down.

- Remove all other external devices from your console's USB ports.

- Unplug your console's power cord for 5 minutes.

- Plug the power cord back in.

- Turn your console on, plug your controller in, and check if the issues persist.

* If this doesn't work, then the next thing to do would be to update your controller. Do you have a different controller we could use to navigate your console's dashboard and update your non-working controller? If you don't, then I'd suggest plugging your controller into a PC and updating it through the Xbox Accessories app.

I hope this helps!

Please let me know if these work or if you need further assistance.

Jesse E'

Yes, you can request a repair/replacement using the link I shared above

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'll recommend you do a power cycle to clear the system cache

- Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

- Unplug the console's power cable. Wait 2 minutes.

- Plug the console power cable back in. Press the Xbox button on your console to turn it on, sync the controller and check if it's all good.

xbox one: xbox button not responding