Xbox One X Xbox Live Won't Always Connect

XBF Jasmine Z · Oct 7, 2018

Hi Ubervelt,

As provided above the best way to reach Live Support would be here:
Contact Us

It's going to ask if you want help from the virtual agent select
no thanks,pick the category(Games)and
just pick a contact method (request a call from support or Chat is faster).

I hope this helps a bit more.

Ubervelt · Nov 3, 2018

So I think I may have found the cause of this issue for me.

I have my Xbox set to turn my TV on and off with the console, and for some reason it takes a while for the turn on signal to take effect, as in the console is almost booted to the dashboard before it turns on my TV. So I will usually turn my TV on manually.
I have just tried waiting for the Xbox to turn the TV on itself and it has just connected straight to Xbox live with no issues.

So it seems that turning on the TV is interfering with it connecting to Xbox live somehow.

I will see if I can replicate this event and confirm whether or not this actually is the fix, but it seems to be working fine if I let the Xbox turns the TV on itself.

I will also verify if turning off the function for turning the TV on and off will eliminate the problem and report back here.

Thanks for all the replies.

Ubervelt

Going through the support steps led me to posting this on the forums. Do you have any suggestions for another way to contact support?

duckgirl1969

We are having the same issue as Ubervelt. I see there is a service issue with downloading content, but I think it is farther reaching.

We can't watch/stream ANY movie service for the last 5 days. Netflix, Vudu, Amazon Prime...They all initially load, but, can't consistently play the movies. It's like all the movies are buffering but not fully operational. I should mention our wireless
is fine. All other devices in our house, including roku, ipads, i phones, computers are all working just fine. Something is really messed up with either our unit, or, with xbox live connectivity. We've never had this happen before.

Hyperion CMDR

Is the problem still going on?

XBF Jasmine Z

Hi

Thanks for reaching out!
I’m truly sorry to hear about any inconveniences this may have caused. Which provider and router brand is the console connected to right now? Is there an error message that
appears when trying to connect to the network?

If
there is an error code, please check out the following link:
Network Connection Error Solution

I
hope this helps!

Ubervelt

I have set all the right ports but it still does not fix the problem.

Xbox One X Xbox Live Won't Always Connect