Xbox one x wont power on but the usb ports still have power

Hi there SpennyPug

Please try these troubleshooters for the console and power block. This is a very strange issue, Please also check the hdmi cables and ports to make sure they are properly connected.

Console : https://support.xbox.com/en-US/xbox-one/console/console-wont-power-on

Power block: https://support.xbox.com/en-US/xbox-one/console/reset-power-supply-solution

Have tried that. Also tried plugging xbox into different outlets. The usb for my wireless headset turns on but the xbox wont turn on. There seems to be power going to the usb ports but again, the xbox wont power on.

Hey there!

Sorry to hear you are running into this issue with your Xbox One X. If you have already gone through the No Power Solution are still unable to fully power up the console I would advise you set up a Repair order for the console. You can go through the

Device Support Website to register the console and check on the console warranty. Once you have registered the console you can go through your options for setting up the service order.

I hope this helps.

Sorry to piggy back onto this question, but where do you have the charger plugged into? If I plug it into my XboxOne X, will the USB port stay powered even if the XB1 is shut off?

The USB ports will still be receiving power if the console is set to "instant on", so if you turn the console off when it's still in "instant on" mode, you'll still be able to charge stuff using the USB cables. I'm not sure if a controller will still charge
if the Xbox One console is fully powered down though.

Make very sure you're in the right USB port if you have an Xbox One without a dedicated Kinect port (like an Xbox One S or Xbox One X)!

The Kinect--even though it has a power adapter--needs consistent voltage in its USB connection too, and only the USB port on the Xbox labeled "Kinect" provides it (that's the port closest to the HDMI I believe.) A POWERED USB hub may work too.

But... plugging the Kinect into one of the other two USB ports--or a non-powered USB hub--will cause problems -- either a warning to plug it in the right port... or intermittent connection issues... or a failure to be detected at all.