Xbox one x will not let me sign in or redownload my profile.

Hello KingMattChase!

Thank you for reaching out to us here on the forums regarding this situation. I understand you're having trouble recovering your Microsoft Account onto your Xbox One is that correct?

How to add or remove a Microsoft account on Xbox One.

Are you able to sign in at
the Microsoft Account Site with your Microsoft Account Primary email address? Let us know with a reply how it goes!

Let us know if the problem is still happening after a few hours.

Your account will of moved to another server by then and should work again.

Its a odd glitch but it happens sometimes.

Good luck

Yeah, I tried all of the above. Hopefully it is just a case of it getting mixed up, Ive never had this happen, but I will wait it out for now.

thank you

Hello kingmatt,

The xbox live core services are up and running. Which deals with signing in, downloading profiles etc.

The services are down for some features regarding payments etc.

This could mean your account is mixed up in the error, its not uncommon for some profiles not to be able to be redownloaded during a status error.

You could try a hard reset or even unplug all your wires and turn off your router for five mins. Thats normally the fix. But if it doesn’t work its best to wait for the network to be back to normal.

How do i hard reset?

Hold the power button until it turns off.

Let us know if the above works.

Thank you & good luck

Yes, I can sign into the Xbox and microsoft wesite, but not on the xbox itself.