Xbox One X will not connect to Wifi but will connect to Phone's Hotspot. Help?

Well, your console has to connect to the Hotspot. The Hotspot only provides WiFi, and does not connect to devices itself.

Set up your Hotspot to be visible. If you use a smartphone as Hotspot, be aware that you can NOT use Bluetooth as tethering method. The phone needs to use WiFi to share it's cellular connection.

Some modern phones are able to bridge a WiFi connection, but usually, if you set up a WiFi hotspot on your phone, the connection to WiFi gets disconnected, and the phone connects to the Internet via it's cellular network, and shares that connection via WiFi.

Go to your console's network settings and let it search for WiFi networks. Does your Hotspot SSID (Network Name) show up in the list?

If not, check your phone settings.

If the SSID shows up on the console, connect to it, and provide the Password that the phone provides (or that you set up in your phone for the Hotspot).

Depending on your cellular data plan, it might not be permitted to use Laptops, PCs or consoles via cellular hotspot. In that case contact your phone provider.

Also be aware, that multiplayer through such a hotspot is usually problematic.

Hello!

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Thank you for understanding.

Hello nana_io,

Thank you for posting in the Microsoft Community.

I understand that you're experiencing issues connecting your Xbox One X to your home Wi-Fi network. Based on the information you've provided, it seems like the issue might be related to the MAC address of your Xbox One X. Here are a few steps you can try to resolve the issue:



1. Power cycle your Xbox One X and your router: Turn off your Xbox One X and unplug it from the power source. Then, turn off your router and unplug it from the power source. Wait for a few minutes, then plug in your router and turn it on. Wait for it to fully boot up, then plug in your Xbox One X and turn it on.



2. Reset your network settings: On your Xbox One X, go to Settings > Network > Network settings > Advanced settings > Alternate MAC address. Select "Clear" to reset your MAC address. Then, go to Settings > Network > Network settings > Set up wireless network and follow the on-screen instructions to connect to your home Wi-Fi network.



3. Check for updates: Make sure your Xbox One X is up to date with the latest software updates. Go to Settings > System > Updates & downloads > Console update available and follow the on-screen instructions to update your console.



Please see: Troubleshoot a wireless network connection | Xbox Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Hey, sorry for such a late reply. Yeah, I tried connecting to a hotspot and had the same issue.

Edit: I messed up when trying to use a hotspot. My phone was still connected to the wifi and was sharing the wifi connection. After fixing it and using my phones actually hotspot connection, it worked fine.

That is weird. Are you using your phone as a wifi hotspot and has Xbox connected to it?